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My computer does no longer recognize the usb external drive that I use

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  • Francisco A
    Francisco A May 11, 2010

    This might be a technical error with the external device. This could have occurred if the device was not safely disconnected from the computer. If possible try to contact the manufacture.

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Wrong, windows probably updated and installed the wrong drivers.
go to device manager select usb root hub open it. select roll back driver

Posted on Feb 05, 2009

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1 Answer

Computer won't recognize external usb hard drive


Format drive NTFS sounds like its corrupt, use mini partition wizard...
may also need 3TB Unlocker from manufacturer of Hdd

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try it on another computer if that dosent work you should
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please check if it is a new external drive.
If it is new external drive, please format.
Note: all of the data would be lost on it.
How to format a newly brough hard drive:
http://www.xpmaximized.com/archives/xp-usb-hard-drive-format-.html

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1 Answer

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especialy true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

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1 Answer

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refresh the USB ports:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive


Let me know....

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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1 Answer

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1 Answer

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