Question about Maytag Neptune MDG9700A Gas Dryer

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Thud sound, once per rotation

I have a Neptune MDG9700AWW. 2005. I makes a once-per revolution thud. Very annoying. I took the top off to find that the weld seam of the drum is flaking apart at one end, at the location of the thud sound. That is, when a roller hits the open seam, the drum sinks and rises, making a 2-toned dah-dum sort of thud. One can watch the sound and weld seam location synchronize.

My question: Is this covered by a Maytag warranty? The seam gap is nor rusted, by simply gone, with wavy metallic edging and no hope of re-overlap and solder/weld. One can see light from inside the dryer.

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  • ron1342 Feb 04, 2009


    onthejob5130,

    You're the man. I never thought of the stainless steel drum angle.
    I'm working it. Many thanks

    In the meantime, I may try the short term vent sheet metal and duct taper so I can avoid the thud.

  • Anonymous Mar 26, 2009

    I HAVE A MAYTAG NEPTUNE DRYER AND THE SAME THING HAS HAPPENED. I STARTED HEARING A THUD WHEN THE DRYER WAS RUNNING AND I TOOK THE TOP OFF TO FIND THAT THE METAL SEAM INSIDE THE DRYER DRUM IS CRACKED, THIS IS NOT YOUR NORMAL WEAR AND TEAR, THIS IS A BIG MANUFACTURING PROBLEM. I CALLED TO FIND OUT IF THIS COULD BE REPLACED FOR FREE-AND YOU GUESSED IT -THIS IS NOT A PART THAT IS UNDER WARRANTY.

  • Anonymous Apr 04, 2009

    I have the same thud problem and recently I noticed the dryer is taking longer to dry clothes, I just noticed tonight that there is a crack in the drum, rather large. Will this be covered under warranty?

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  • Master
  • 640 Answers

That do fall under defective workmanship...but you have to look in your owner manual,,under your warranty page...i know if its stainless your covered..onthejob

Posted on Feb 04, 2009

  • onthethejob1
    onthethejob1 Feb 04, 2009

    ok sounds good,,but if you get it dont for get to change your rollers while your in there,,a couple of bucks,,good investment,,in case drue damage them....keep me posted onthejob

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