I have NEC NDK 9000 and when I came in this morning I pressed line #1 to type in #21# but am unable to get a line out - I have tried on all three extensions and unplugged the system - but still nothing
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.
First and foremost we need to know what system you have. Then we can proceed with how to program the button.
NEC Elite 48, 192, IPK 1
First pick the button you want to program. Lets say button 13 in this example. Next check to see if that button is programmed by pressing Feature and that key. If that key says Vacant then it is available for use.
Next you will need to hit "Feature and 4" on that station to find the port #. Port # is Tel 10 for example. That means port 10 is where your extension resides.
Now type in "Feature, #, 0 *, 8974". The phone should say Program Mode. Now look at the Line Keys. These are the keys right above the # pad. Count from left to right 4 keys. Hit Line Key 4 and then type 12 on the dial pad.
Now that we are in key programming we need to enter the port of your phone. Make sure the blinking cursor is on the far left. If not press * to move to the left. Now enter 10 (port 10 or Tel 10) on the dial pad. The cursor should be right near the L. If not then press # to move to that position on the right. Remember * will bring you back to the left and # to the right.
This is where you are to enter the key #. In our example it is key 13. Dial 13 on the dial pad. Next we are going to change the key to a headset key by pressing "Recall, Line key 3". It should say H Set on the right. Now that you have the proper key set you need to hit transfer to write the programming. Remember to try and find a key that is not programmed, this will ensure that you don't undo any programming that is already in place.
Any other system other than the NEC 48, 192 or IPK 1 will not work.
assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.
Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. 3 for greetings, 1 for the auto attendant #.press 1 for the day menu or press 2 for night menu and 6 to modify the menu. press *# to skip selector codes.Press 1 to record your new greeting 1 to stop recording. Press *# to approve or 21 to re-record hang up when finished.
If you can dial *7801 on the intercom from your phone and it puts the system in night mode, then you can program a button to do the same. It would be better if you go to the original phone where the buttons worked and read them (PROG press the button and write down what it says).
Now go to your phone, press PROG the same button and dial the code you wrote down. In the simplest, you put 593 ENTER for DAY/NIGHT. Then PROG to exit. If you want more options, then 59x can be 0 for DAY/NIGHT/LUNCH/BREAK 1 for D/N/B 2 for D/N/L.
Every time you press the button, it will toggle to a different setting and the display will show it.
Each PABX or telephone system needs its own driver as each system has its own output format for the SMDR port. Therefore the MonTel system must have a suitable driver (technically a receiver) for each type of PABX that it can support.
On an NEC Elite you must enter system programming to change the name of the extensions. Unless you have a PC connection to the system this is somewhat complicated. If you would like me to step you through the system programming, please contact me @ 850-326-0394.