Get "BUSY: BUSY/NO RESPONSE" on T.VerificationReport when faxing
No receipt by 'sendee'. My machine dials repeatedly and repeatedly gets the busy message. When other party tries to fax me, my machine rings and says "Receiving", but nothing comes through. Yes, the green fax light is on.
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It means there is no dial tone on the fax line, is the rj11 plugged in properly [ (Line) on the copier, not he one labeled as (TEL) ], is the telephone patch defective, or you have an active phone on the wall jack, (test it it with an ordinary phone), or the receiving party is busy, try later, or try a different nunber.
1 Load the document face up into the Document Tray. 2 Dial the receiving party's fax number. 3 Press [Start/Copy]. The fax begins sending. Note If an error occurs during sending, the fax beeps intermittently for a few seconds and an error message appears on the LCD. If this happens, correct the problem and then press [Stop], then try sending the document again. The fax automatically redials if the receiving party does not answer or if the line is busy.
If your fax machine was working before this could be a line problem. Call your fax number with your cell phone or another phone. If you get a message phone the phone company or it just rings busy its probably a line problem. Another check is to plug your hand set into the wall outlet jack, you should hear the dial tone. If there is no dial tone its also a line problem. Or just try pluging your fax machine in at another location, if it works there you know its a line problem. If its still not working its going to be one of the boards inside the fax machine. Good luck.
Has it always done this, or did Fax once work? Sadly, Windows XP Fax has many shortcomings, not the least of which is that it won't work with many modems still in common use. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers.
The only thing that could stop you from sending a fax or not get a dial tone, would
be the connection to the phone line. Make sure the telephone wire is
plugged into the line jack (not ext jack) and should go straight to the wall, without
splitters or extensions. If you still cannot send a fax, try another
wire or jack
I called Kodak support and had to upgrade firm software and reset all the settings to reflect whether I had an answering machine (yes) and call waiting (no). Also found it helpful sometimes to dial out using commas after the 1, to keep it from ringing busy.