If you have a digital phone service like Vonage or your ISP is a cable company that offers phone service, then you're digital as well, and your fax machine has an analog modem, the two devices will not work unless the phone company puts a filter on that will simulate the analog signal and allow the fax to oeprate normally. Call them and ask them to please initiate the digital filter for your line. I wish HP would come out with a digital modem so the problem can be solved for us $800 all in one customers can use our fax machines again. HP's image is getting worse and worse with lack of solutions, and high dollar fixes they leave up to the customer. A modem swap out should be given to the customers who bought this item and was not told the modem was analog. HP won't do it, they only see $ signs these days.
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During a V.34 transmission, the local machine is unable to connect
(handshake) with the remote machine and is consequently unable to send a
T30 frame. This occurs when the line is disconnected or if line
conditions degrade during the session.
Remove any pass-through devices from the phone line, and then try the fax again.
Confirm that the fax/phone cable is no longer than required, and that
it does not pass near unshielded electric motors such as fans, heaters,
or household appliances.
Try to send the fax at a different time when telephone line conditions have improved.
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There would not be problem in phone line. please slect appropriate
option in data fax mode.
slect it to the recieving mode.
hopefully it will work fine
Is it set to auto receive, is the tel line plug into socket marked line not tel. Is it used on a dedicated line, no extensions, if using ADSL you must have filter on line. If plugging standard phone in place of fax is dial tone heard and line is noise free, can you ring and speak fine on line using a phone. Is machine set to correct dial format for your country ie pulse or tone. When did it stop, have you had storms, phone work done, has it worked on this line before? I take it it copys ok is that correct.
My bet is A noisy phone line or B set to manual answer. More info equels better help, but I am short of free time now..