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CALL FORWARDING HAS TO BE DONE THRU THE PHONE COMPANY IF YOU HAVE CALL FORWARDING - AND I DO THIS IS WHAT I DO - I HAVE AT&T IN MEMPHIS TN PICK UP HAND SET AND HIT *72- YOU WILL GET A BEEP- DIAL THE PHONE # YOU WANT TO FORWARD THE PHONE TO - SOMEONE MUST BE AT THAT PHONE NUMBER TO ANSWER IT! ONCE THE LINE IS ANSWERED- THEY HANG UP AND THEN YOU HANG UP AND PHONE SHOULD BE TRANSFERED- I ALWAYS TEST IT TO UN- TRANSFER IT PICK UP PHONE AND HIT 73# AND IT WILL BEEP 2 TIMES- NOW PHONE IS NOT TRANSFERED ANY MORE