Question about Dyson DC39 Animal Canister Vacuum

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Brush wont turn on my dyson....only had for 4 months....what do I do with this piece of crap?!?!

Purchased this in sept. 2012 from QVC for almost 500.00 and it always had problems with the brush turning.....but now it wont turn at all......for an animal dyson it sure doesnt work well on pet hair either always getting stuck on brush.....brush will not turn and it makes it almost impossible to vaccum....just scrapes my floor....what do I do with this piece of crap that cost me sooo much money?!?

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  • Dyson Expert
  • 357 Answers

I agree. My store stopped selling Dyson 8 years ago. Before you toss it out, take it to your local vac shop for diagnosis. They can repair it or take it on trade for a quality vacuum cleaner.

Posted on Aug 08, 2017

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4 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Dyson DC07 Vaccum - brush will not turn

Hi.

Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive & try the machine.

If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.

Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.

If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.

If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/

Posted on Jul 05, 2008

  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

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All you need for your item is the belt.dissassemble the unit and you will se the track where the belt was, or even the old ne snapped an trapped somewhere inside. brush assembly purchase will not solve this.

update me about your progress.

Good luck

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Why doesnt my brush turn on when power is switched on


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I purchased a hoover windtunnel 2 model#u8361900 in Dec 2007.I am very disappointed because the self cleaning filter is not turning and particles keep clogging in that area. I have manually removed the...


http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=724091
Generic problem for all Vacuums
I purchased a Hoover WindTunnel
Posted by billmar082 on Jun 30, 2008
I purchased a Hoover WindTunnel 2 model#u8361900 in Dec 2007.I am very disappointed because the self cleaning filter is not turning and particles keep clogging in that area. I have manually removed the particles but the filter will not turn. I also haven't been able to use the pet brush for some time. The cleaner has not been used hard about once a week since it was purchased. I am not happy that this product has stopped working efficiently since purchased 6 months ago. Thank you Marcia Long Pottstown Pa
Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. I sorry you are having a problem with the Hoover WindTunnel Vacuum Model #U8361-900 but I never heard of a filter that you say is self cleaning and NOT turning. I have never seen a filter that turns inside the chamber, the dust and dirt basically go around and circulate around the filter and you can clean the filter by either brushing it off, vacuuming it off or using some type of brush to clean off the filter such as and old paint brush or if you have some type of blower system – that would work as well. You said your vacuum is less than one year old so I would contact your local factory authorized Hoover dealer in your area or to cal the cust serv @ the Hoover factory listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

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