Question about Canon PIXMA MX310 All-In-One Printer

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The paper will not feed correctly. The Right side is getting jam

The paper is getting jammed on the right side of the printer.  This is creating the paper to feed incorrectly causing paper jams.

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  • Anonymous Feb 03, 2009

    Tried to remove paper jam from front of the Cannon mx310.Paper tore leaving a strip of paper 9cms.x 2cms.inside the mx310.
    Alarm button and on/off switch oscillating.
    How to remove the paper,and return button/switch to normal mode,any suggestions would be greatly appreciated


  • brettrendle Apr 26, 2009

    Got a paper jam. Have removed the paper that i can see, but now the paper won't load. Keeps grabbing right side the alarm light goes on.

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First jam a paper on purpose then you will know where the jam is . and you will also know where to find the paper which is under the white cylinder.

Posted on Apr 05, 2009

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Please follow these steps :
1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
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If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
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1 Answer

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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Try this :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
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Turn the printer off and open the access cover.
Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
Watch the paper as it feeds through and try to determine where the jam is occurring.
Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.

If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
Turn the printer off.
Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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