We have a call center and the headset jack stops working, you can hear, but the person on the other end can't hear you talk. Sometimes when you switch the headset to the handset jack it will work, other times both headset and handset jacks don't work. Most of the time it is that you can hear, but the other person cannot hear us talk.
You should be using a plantronics a-10 interface cable if you are using hardwire headsets. get rid of the m-20 amplifiers. I support 280 of these phones and the best solution is to replace the phone. Power cycling the phone will help for a while but the problem will come back.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Replacing the Patch cord is the easiest thing to do. If it is crimped on to the cable coming out of the wall, you should put a jack on it. To replace the clear mod plug on the end, you need another Rj45 mod plug and a crimp tool. These can be purchased at Home Depot, Graybar, Fry's electronics, Radio Shack etc. The crimp tool can be a little expensive but if you are going to need to do any more in the future, you'll have what you need. If you decide to put a Cat5e or Cat6 jack on it, they too can be purchased at the places mentioned above. You would need a punch tool instead of a crimp tool. Some jacks are tool-less but that is not the norm.
3Com was purchased by HP and has discontinued the NBX product line and support. They have also as of September 31, 2013 stopped selling licenses. Some resellers are still able to get them but I'm sure that will stop soon enough. The NBX tech support number I had was for tech support is now a prize hotline number.
If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?
Make sure to use a new handset cord as well. Also, make sure the handset is plugged into the handset jack under the phone. The 3102 phone has a headset jack that will not work with the handset. There is also a button mapped by default in the upper right corner that toggles from handset to headset. If the light is on, then it is set for headset and the handset won't work.
3102 phones require group 2 licenses purchased from an authorized NBX reseller. if you don't have enough the system will not allow the phone to be discovered. You can check this unler the licenses tab while logged into the phone system as administrator.
Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.
The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.