Question about Sony Playstation 3 (PS3) Console

8 Answers

Can't put ANY disc in! White plastic piece blocking my way.

I had a game stuck in there and took apart the console very carefully.  I retrieved the game but  I can't get the plastic piece to go down so I can put a game in.  I tried holding the Eject button for 45 secs. and that didn't work.  When I push the Start button on the console it sounds like it is starting, the light turns green then to yellow and then to a flashing red.  Can I do anything to fix it?  If not, where do I send it to get repaired? Brenthow in Brooklyn

Posted by on

  • 3 more comments 
  • Anonymous Feb 26, 2009

    Three days ago i removed a game from the ps3 and it worked fine. Now there is a little white piece that blocks the disc opening. I cant insert any discs. The ps3 boots fine with no errors. How do I get the white blocking piece to reset itself?

  • JackNight Feb 27, 2009

    I have the same issue. When I try to load a disc, the disc only goes in half way and then starts spinning. How do you reset the drive to allow disc to completely load?

  • Anonymous Mar 26, 2009

    i have the same problem any fixes?

  • dferreira Apr 23, 2009

    I removed one disk manually that was inside of the drive, but now I cannot insert any disk. The disk doesn't enter in the drive!

    Plz Help me!

  • Anonymous May 25, 2009

    can you get the pieces down prior to reassembly?



8 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 5 Answers

You will have to crack it open again like you did before, when you have the metal case and the top guide cover off you will see 4 little rollers , two on each side, these guide the disk in. .
(with the console front facing you) in th middle you will see the offending white stopper, DONT TRY AND FORCE IT DOWN !!! this will really bugger it up.
the problem is , the system thinks there is still a disc in there , so were gunna trick it o.k ?
to do this you need the system on. for the sake of your eyes put the round white cup with the magnet in it over the lens,magnet side up.
VERY IMPORTANT !!! do not touch anything other than i say.....zap!
turn it on and touch the sensor to load it up (hold the cover over it to locate it exactly)
in front of the right front roller you will see a white stick poking up that has its own little track it can travel around. gently guide that stick back , you should notice the system starting to read and all the rollers will slide open (you may have to help them a little (touch only the rollers)
when there all back , you system thinks theres a disc in , so press the eject sensor (line it up with the cover again)
watch with joy as the white stopper drops down.
good luck

Posted on Apr 30, 2009


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Tried to follow exploder1 steps, but im afraid im still having problems getting that white piece of plastic moving. when the drive starts to read it happens for about 2 secs, the lens turn purple then goes away. i tried putting the cover over and ejecting, but the blue light that indicates theres a cd inside turns off, but the plastic piece is still up -_- please help
its either im doing something wrong, i need more details.

Posted on Aug 13, 2010

  • 1 more comment 
  • romani90 Aug 13, 2010

    Hey, while browsing i happen to find a video that illustrates a simple and easy way to reset the CD ROM DRIVE.

    although someone happen to solve the solution, heres another way to do it.

  • Bajafresh Jul 13, 2011

    Same thing is happening to me , we even tried to put a disk in and it is still not working

  • tylerrobi72
    tylerrobi72 Oct 16, 2012

    Try putting a disk in and fiddling around with the white lever by the front wright wheel then press eject I did it and it worked.


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I had the same problem you have to make sure that everything in the blu-ray is lined up perfectally to get it to work. (You might have to take it apart and put it back together a few times)

Posted on Mar 28, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Exploder1 u r a GENIUS!!! i woz cleanin my m8s ps3 laser but 4got 2 take out the disc b4 dissembling it. an i fort i woz gona hav 2 but him a new blue ray unit, but ur help woz PRICELESS!!! I LOVE U!!!

Posted on Aug 20, 2009

  • Mark Walls
    Mark Walls Dec 14, 2014

    I am now dumber for reading this....where in the f**k did you go to school?


  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

You said that the power button turns green then to yellow and then starts flashing red? That means you have the yellow light of death!

Posted on Dec 19, 2015

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has achieved Level 3.

  • Sony Master
  • 665 Answers

Exploder1, you took the words right out of my mouth! lol

Posted on Dec 15, 2014

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thanks Explder1 your advice really helped me out of a jam...Ha!

Posted on Oct 20, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Exploder1 ty lol simple instructions easy to understand got the job done thanx

Posted on May 08, 2010

4 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 89 Answers

SOURCE: disc will not eject

Disc stuck is not a big issue. Don't waste money to find someone to fix it yet! It may be a minor issue that you can be fixed by yourself.
Remember, you are not the only one to suffer this problem! Because I had help so many people to fix the same problem now. You are so lucky to be there. I share a guide for you - It make me like a pro to help my friends and many people. It is too expensive to send back to Sony repair if your machine is out of warranty!
I had solved the same problems after bought this guide. The author of the book is really kind and helpful to his customers. May be you can buy it and share what you have learned !
PS3 Repair Guide

Posted on Jul 11, 2010

  • 11 Answers

SOURCE: PS3 light turns GREEN, w/ blinkin BLUE, to YELLOW, to flashin RED

it is fried and needs repairs if you break the seal by trying it yourself you void the warrany

Posted on Mar 15, 2009

Peter Fix
  • 187 Answers

SOURCE: PLAYSTATION3 80 GB has lights flashing:green,yellow,green then flashing red.had a dvd disk that would not eject.i took it apart and removed disk.the dvd had some damage in one will no

Hi there James
it seems to me like you have the yellow light of death, but don't worry this is something that can be fixed.
You have two options here
Option1 you can send the console to SONY for $150, they will send you a refurbished model oh and all data may be lost. The whole process usually takes about 4-6 weeks.
Option 2You can fix the problem at home with a PS3 repair guide worth only $40 a 3rd of the cost of sony, the ps3 will be fixed within the next hour or 2.
Hope this helps

Posted on Dec 02, 2011

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Disc stuck used screwdriver in bottom ps3 the white plastic piece is blocking it tried holding that down with a knife still didn't work. anyway to get white piece down without taking whole thing apart

There is no other way to get it down. If you want to fix it you will need to take it apart. If you don't want to do it yourself you can hire someone to do it for you. Otherwise you may want to head over to YouTube and find a video with detailed steps outlining how to proceed to your goal.

Aug 10, 2015 | Video Game Consoles & Games

1 Answer

The up button is stuck, and I CANNOT go down no matter what I push

It's dirt that wedged itself between the underside of the plastic "up" button and the circuit board receiver button. You have to take it apart and clean it.

Aug 26, 2013 | Nintendo 3ds Handheld Game Console- Cosmo...

1 Answer

My dsi got washed in a washing machine and it wont turn on and water is in the screen

Take it apart carefully over a towel and place all the pieces seperately, try to write down what sequence you took it apart in and use sticky notes if possible. After about an hour of them sitting, it should be fine.

Aug 17, 2011 | Nintendo Video Game Consoles & Games

1 Answer

Took apart blu ray drive on ps3 now wont accept disks

If you took it apart because of a stuck disk then you need take the deck apart again leave the 2 covers off place a disk on the spindle turn your console on and then press eject.

Mar 14, 2011 | Video Game Consoles & Games

1 Answer

After taking apart the console to get out a piece of paper that was stuck inside, the console is no longer working properly. We have tried everything we know to try.

you have probably nudged one of the ribbon type cables inside, carefully try to replace them securely, i hope you manage it as sony will go nowhere near it now you have broken the security seal, good luck

Mar 17, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

My psp says im always pressing select button. but it is not stuck down,you can still pess it but makes no difference

take it apart and see if the sensor is smashed or something mine has done that too i took it all apart and i worked after..

Dec 17, 2009 | Sony PlayStation Portable (PSP) Console

4 Answers

PS3 won't take disc

when reassembling bluray player you must take care to activate the side tracks (blackbars) back and forth , there should be very little play in the mechanism! there is also an aluminum wing towards the back underside of the blu ray drive. the wings have nipples at the tips that slide in the blackbars. finally put the top lid on, but dont screw it on tight yet. insert a dvd and then tighten the 5 black screws after smooth enrollment. hope this helps. if you like we can do it for you for $30

Nov 12, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

360 wont turn on

The disk tray button on the unit is probably being pushed in from the outer cover. When you took it apart and put it together you may have pinched the button in. Very carefully inspect the disk tray button area. The button needs its full range of motion. The faceplate is pushing the button in and that is why it works without it. Or the face plate is making the top cover to press in on the button. Go over the area and watch what the pieces are doing when you assemble the front in regards to the tray button. I had the same problem. Remember these pieces are plastic and after being run (heat) the plastic may want to warp a little since new.

Sep 27, 2008 | Microsoft Xbox 360 Console

1 Answer

360 disk tray

What I did was took apart my Xbox and put the disc tray back on the tracks, carefully lifting it over the circle thing in the middle. When I lay my Box down horizontally, it opens and closes fine.

Jul 27, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Sony Playstation 3 (PS3) Console Logo

13,951 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Game Consoles & Games Experts

Zhenya Ogorodnikov

Level 2 Expert

218 Answers

shaun taylor

Level 3 Expert

1525 Answers

marley mcelhinney

Level 3 Expert

490 Answers

Are you a Sony Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides