When I use colored paper the copier jams. I dont have the manual and I dont know if the light is working on the thick paper button so i don't know if thats working or not or even how to use it. Please help what the best way to print with color paper. kelly
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well could be several reason incorrect paper size incorrect paper weight are you running Thick 1 or Thick 2 to paper. Do you know how to read paper weight? on out side of the paper package is words 20lb or 36lb mite also see the something like 75 g/m2 that is the weight of paper in the metric world (Every one else except the GOOD OLD USA.:):):) we use the lb. system . select paper on the control panel and make sure the paper weight matches most paper copy are putting both lb. and metric but if it is only metric then use the control panel to figure it as you select the thick 1 or 2 you will see the g/m2 on the control panel, if you using paper off the shelve and don't know then call the company where you get the paper from and ask them. Are using the bypass tray make sure that you follow the icon on the screen when it says load paper in the by pass tray does the little icon show portrait or landscape. if you using legal size paper did you pull out the extention tray to allow additional sensor to come into play for the longer paper. Does you print properties on the computer screen match what is in the draws? IF the paper come wrapped an only has lb. # then you will not find it on the control panel you need to get your operation manual out in that manual will be a chart that show what lb. # equals what thick 1 or thick 2.
1st question is does it jam on regular plain white paper dbl sided ? if yes it depends on where it jams and what the service jam code is, if no then how thick of color paper is it ( is it within the copier specs ? ). If the paper is within the specs you should set either the paper tray or bypass tray for the correct paper weight in user tools, because it does two things : 1 it slows down the copier speed and 2nd it increases the heat level.
Your printer feeder wheels or Complete Printer needs service, also make sure the paper thickness and no of paper loaded in the paper feeder matter. Thin papers are more likely to jam due to less gaze (thickness)
dont use thick photo paper like 230 gsm up, instead use 180 gsm papers. but if you dont want to waste the purchased thick photo papers, you can open the back and manually insert the paper once the printing process started. i tried this as a trial & error basis until i had perfected it.... hope it works with yours.
Per the user manual you should try using manual feed, loading one piece
of paper at a time into the try and then following the on screen
directions(whould be press the stop button once after paper loaded),
find attached a image showing how to set up the manual feed
See the manual. It looks as if 120g/m2 is the heaviest paper it can use:
"Set Type to correspond to the paper loaded in the tray from
which you want to print. This will let you get the best quality
printout. If not, print quality may not be acheived as you want.
Thin: Less than 19 lb (70 g/m2) thin paper.
Thick: 24 lb to 32 lb (90~120 g/m2) thick paper.
Cotton: 20 lb to 24 lb (75~90 g/m2) cotton paper such as Gilbert
25 % and Gilbert 100 %.
Plain Paper: Normal plain paper. Select this type if your printer is
monochrome and printing on the 16 lb (60 g/m2) cotton paper.
Recycled: 20 lb to 24 lb (75~90 g/m2) recycled paper.
Color Paper: 20 lb to 24 lb (75~90 g/m2) color-backgrounded