Question about Dell DJ MP3 Player

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My dell DJ has a harddisk problem, or so it tells me. It is stuck in recovery mode, even when I reset it. The 'Clean Up' option pulls up a window that says 'Scan Disk..." but then just returns to the menu. Dell customer service refuses to help me out because my service tag doesn't register on their computers. What do I do?

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Try to see if you can upgrade the firmware...mine did this so i upgraded to the latest firmware from Dells website. It actually had the upgrade already- but it formatted the drive & fixed the problem. Luckily i keep a file backup on my pc so i didnt lose anything with the format. It worked for me, so it might be worth a try for ya; if it doesnt- well ... i found several 20 gb DJ2s on line for like 50 bucks. would problably cost you more than that to fix the one that you have- just a thought

Posted on Feb 19, 2009

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My dj is stuck on DELL screen,,won't shut off or tried restarting it ..that doesnt' work please help me..i love this dj

It's been a while since I was having this problem, and I no longer have my DJ so this solution is coming out of memory...

Press and hold the play/pause button on the player while you click the reset button with a paperclip or something...
Continue holding the play/pause button until the player restarts into recovery mode (should be under 30 seconds).

From the recovery mode menu you have a couple different options, I would select the option which says something like "find errors" or "scandisk" (I forget exactly what it's called). If it comes up with a scanning progress bar which takes several minutes to complete it's actually scanning the disk; if the progress bar blows through in only a few seconds, and or you hear odd repetitive clicking coming out of the device (or don't hear the whirring of the hard drive at all!!), that's usually a tell-tale sign of a hardware failure of the hard drive.

This is the first and safest option in attempting to recover your player without risking data loss, the next options involve reloading the firmware which can result in data loss, and formatting the disc which will result in data loss but try this option first before doing anything else...

Jul 03, 2009 | Dell Pocket DJ MP3 Player


Dell Harddisk problem...solved...

I dropped my Dell DJ 20g Mp3 player today at work, and it would not reboot out of "rescue" mode. I tried to performe all of the options on the rescue page and recieved the "harddisk error" response everytime. So... i took the back off, removed the battery pack, pulled out the hard drive and examined it. seeing nothing visibly wrong i replaced the hard drive and pluged the batt pack back in, still able to view the HD. when i turned the unit on i could hear it start to scan then suddenly stop and then start to skip, a kind of clicking sound (i could also hear this sound while the unit was still intact) With the battery pack plugged in, i lifted the HD up (still connedted) and gave it a few thumps with my screwdriver. i looked back at the screen and it was playing a song ;] I have no idea why the unit started to work again, just dumb luck, nor do i think this will work all the time (let alone again for anyone), but i thought i would share my story and maybe help someone who has lost all hope. So if you get as pissed off as i did, take it apart and beat the crap out of it ;] you might save some money.

on Aug 18, 2007 | Dell DJ MP3 Player

1 Answer

Dell DJ 30 gig is stuck on recovery mode. Already tried pin hole reset. I don't mind wiping all the music of I just want it to work again

Assuming you simply pushed the reset, you will get only a reboot back to whatever problem you already had. If you hold the play/pause button while briefly pushing the reset, it should boot to the recovery screen. Then try selecting cleanup, then reboot after it finishes.
If its now ok, then great. If not, then do the hold play and reset again, this time selecting format. This WILL wipe all your songs, but may just let it work again afterwards. Worth a try....

Apr 29, 2009 | Dell DJ MP3 Player

1 Answer

Dell dj is non functional

Hold play button while inserting a paperclip into reset opening on dell dj. Release paperclip while still holding play. Recovery mode should come up hopefully.

Dec 25, 2008 | Dell DJ MP3 Player

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Did you get your dell dj fixed

its broken dude unfixable. sorry..... your just going to have to get a new mp3. I've tried everything and just threw that stupid piece of technology away.... couldn't even salvage the other parts to fix a cd player

Jul 07, 2008 | Dell DJ MP3 Player

2 Answers

Firmware Reload

well, after a lot of research and frustration, I found a site that had links to the right firmware versions so I could fix it! I also had to dig into the pit of despair that is my storage bins and thankfully I was able to find the CD that came with my DJ to give my computer the drivers it needed to recognize the DJ... go to that link and look towards the bottom for the link to your version of firmware that you need... <--- that one worked for me!

thankfully, I was able to fix it by doing that, but not before I had to delete all the data from it in a sad attempt to make it work when it was stuck in recovery mode :( but I have all the good stuff on my computer, so it's probably better that I cleaned it up because I had too much **** on there that I didn't listen to anymore...


Mar 16, 2008 | Dell DJ MP3 Player

1 Answer

Problem with 'Hardisk Problem'

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Jan 19, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Please Please help

If it kept going to recovery mode that means your device firmware is that case what you can do is to contact dell so they can provide you with the firmare upgrade or you can follow the link below and that should solve the problems you are having...

If that doesnt solve it you can format your player inside windows media player..NOT MY COMPUTER...and then that should reset the firmware as well..
Thank You

**Please rate accordingly...**

Jan 19, 2008 | Dell DJ MP3 Player

2 Answers

Dell dj mp3

If it kept going to recovery mode that means your device firmware is that case what you can do is to contact dell so they can provide you with the firmare upgrade or you can follow the link below and that should solve the problems you are having...

If that doesnt solve it you can format your player inside windows media player1.gif..NOT MY COMPUTER1.gif...and then that should reset the firmware as well..
Thank You

**Please rate accordingly...**

Jan 19, 2008 | Dell DJ MP3 Player

3 Answers

Dell dj player

You can reset it with a paperclip. The reset button is on the bottom. When immediately after you reset, hold the play button and you will get the recovery screen. From there you can reformat(erase everything and start over). That should work. If not, you probably have a bad hard drive.

Aug 10, 2006 | Dell Pocket DJ MP3 Player

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