Question about Visioneer OneTouch 5800 Flatbed Scanner

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5800 Visoneer Scanner: Getting message that I need to unlock it...

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  • ledroc47 Apr 08, 2009

    I keep receiving the message that I need to unlock the scanner--which has no lock (although there are Visioneer scanners that do).

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  • 7 Answers

Power supply has to put out 1.25A. If it is either too weak due to age, not directly connected to the wall where it can get the power it needs or the wrong replacement, it won't work and you'll get this error.
Also, the voltage is 12V (positive tip).

Posted on Jun 09, 2009

4 Suggested Answers

MUKHTAR
  • 2015 Answers

SOURCE: Software needed

if you dont have software that is ok but have you cheked it is showing in your device manager. if it in your device manager lsist so you canuse your scanner in other software like imaging and in photshop and in word also just choose the twin or accuire image . bye

Posted on Sep 28, 2007

  • 1 Answer

SOURCE: Unlock

i fixed mine, take off the blue lid and there are two screws at the back of the scanner, take them out and Robert is your mothers brother.

Posted on Jan 22, 2008

SOURCE: How to unlock Visioneer OneTouch 5800 Scanner

i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Posted on Oct 30, 2008

  • 85 Answers

SOURCE: how do you unlock a visoneer scanner 5800

Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Posted on Jul 28, 2009

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1 Answer

Keep getting error message to unlock scanner.....says it can be unlocked from the bottom of the scanner, but I don't see it.


My one touch 5800 USB scanner worked great on XP for over a year and then started giving me the unlock the scanner message. I tried different power supplies, reloading software and moving it to a machine running 98SE and nothing improved. I left the cover open and noticed that the lamp was fairly bright at the sides but very dim in the center. I replaced the lamp with one from an old parallel port scanner which was in good shape and it now works perfectly on 98SE. I have not connected it to a XP machine yet.

Aug 26, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


The 5800 scanner does not have a physical lock switch. DO NOT attempt to open the scanner and unlock the hardware. This could be either a hardware failure or software
Toggle the lock switch on the scanner leaving the switch in the unlocked (open padlock) position.
Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

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Aug 18, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find...


Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Jul 13, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

I keep getting this message to unlock my scanner. how?


I have the same problem with a 5800 and 5820 model occasionally.
No switch. But I have found if I jiggle the cords on the 5820 model or plug and unplug it will eventually work.
With the 5800 model, I have had to lift the back end and gently tap the bottom while it is beginning to scan, it "unlocks" and continues.
Hope this works for you.

Jul 31, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How to unlock Visioneer OneTouch 5800 Scanner


i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Jun 25, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

My crapy scanner lol


most flatbed scanner do have a lever that would manually lock the scan head in place, done especially if you are transporting the device. This lever are sometimes awkward or hard to move/unlock. It is not like a button or switch that you normally see at the front panel of device

Apr 08, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

3 Answers

Unlock


Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
Hope this helped some.
Kevin

Dec 30, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

2 Answers

Visioneer 5800 power supply


My power supply for my Visoneer 5800 appears to just have kicked the bucket... And, I stumbled across your post in a search for a replacement.

Anyhow, here are the specs off mine:
YHI Power Adaptor
Model: YS-1015-U12
Input: 100-120V 60HZ, 0.45A
Output: +12VDC/1.25A

Dec 16, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Software needed


if you dont have software that is ok but have you cheked it is showing in your device manager. if it in your device manager lsist so you canuse your scanner in other software like imaging and in photshop and in word also just choose the twin or accuire image . bye

Sep 26, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

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