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Most fax machines would have a resolution selector to vary clarity of transmitted documents. The same would also hold true for scanning jobs. I would discount the possibility of the power supply since everything works except for the quality of the copy/fax. If the printer still works OK (quality of print out) then it is the scanner's availability to copy that is the issue. With current prices of all in one printers (fax/scanner), purchase of a new unit might be more practical not only in terms of cost but in downtime.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
To reset the product settings, you must select Restore Factory Settings (or Restore Default Settings) in the Setup menu. Note: This function will reset all settings including Copy settings such as paper type, paper size, print quality, and brightness. For products with an integrated network interface (wired Ethernet or wireless) or Fax feature, this function will also reset the network and fax settings. If you think I was of help, your token of appreciation in the form of rating will be esteemed. Concerned, Nooh
It could quite possibly be the speed and quality of your internet connection. Incoming packets come in at a different frequency than outgoing data packets. As for the copying resolution be sure to check the units setup config. Set it to it's highest available resolution i.e. normal, high etc.. Also try uninstalling and reinstalling printer and software and be meticulous in your steps. I hope this helped a little, if not, hit me back, we have other options i.e. lens and light align meant.
1. In XP classic view, Right-click on Start, Settings, Printers & Faxes 2. In the Printers & Faxes window, click on File, Server Properties 3. With the Forms tab selected, check the Create a New Form box 4. Enter a name for the new form in the Form name: field 5. Enter values for the paper size and margins 6. Click the Save Form button
That's it - the new custom paper size should now appear in your print dialogs. hth.