Question about GCC Technologies Elite 12/1200N Laser Printer

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Error message "servicer reqired 10"

I own Elite 12/1200. Recently the printer began to jam the paper on the feed and give error messages "service required 10", but after restarting the printer it printed again. But today it keeps giving the same message with paper feed jam, and after restarting or cartridge replacement it does not work and gives the same message. Knowledgebase gives little insight into the problem and eventually states that I have to bring the printer to the authorized technician. I live in Armenia and unfortunately there are no such technicians for GCC printers here, and also I cannot call on the phone. Please explain me how can I overcome the problem. Sincerely yours Khachik Grigoryan

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  • Anonymous May 06, 2009

    I have same problem from 4-5 days! I need this printer. I tried to e-mail d_atwood@gccprinters.com but I din't get answer. Please help me, becouse I don't know what to do. I can't ask service for halp, becouse I live in Poland and here isn't tech support.
    Regards
    Krzysiek

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Please email to d_atwood@gccprinters.com for a solution. Mention the error message # 10

Posted on Apr 28, 2009

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A sheet of paper had remain in the cylinder


  1. Remove the rear cleanout from the printer.
  2. Gently remove any jammed paper or bits of paper.
  3. Close the HP Paper Feed Cleaning Kit software on the computer.
  4. Load plain paper in the printer paper tray.
  5. Press the Power button to turn the printer off.
  6. Press the Power button to turn the printer on.
  7. Try printing again. If the printer still does not pick up paper or if a paper jam occurs again, service the printer.


Other solutions customers found helpful » HP Paper Feed Cleaning Kit -- Clean the Paper Feed Rollers with the HP Paper Feed Cleaning Kit in Windows XP and 2000 » HP Deskjet, Photosmart, and PSC All-in-Ones -- 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper » HP PSC 1600 and 2350 All-in-One Series Printers -- 'Paper jam: Press OK to continue' Message Displays on the All-in-One

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3 yellow flashes, then 1 green on a Canon PIXMA Ip4000


3 flashes is a GREAT symptom report. We need some more than that, but it does give us a direction.

If this is a "Service Call Error", it will be accompanied by an on screen message that includes a "6000" error code.
Here are the possible solutions....
- Timing sensor unit (QM2-1213)
- Timing **** disk film (QC1-4833)
- Feed roller ***'y (QL2-0598)
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These solutions are not for the novice, but are user servicible for many out there.

If this is a "Operator Call Error", it will also be accompanied by on screen error codes

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Paper jam in the under guide. [1304]
Paper jam in the rear guide. [1303]
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Front door closed. [1250] Open the paper output tray.

Get a free copy of the service manual by contacting me at www.Equipmentcity.net

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Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
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2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.

4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
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6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
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