Question about HP DesignJet 500ps InkJet Printer

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Replaced 3 ink cartridges and same message is appearing

For some reason it told me to replace 3 cartridges so I did and then the same message is reappearing on the screen. Do you think there may be a system proble?

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  • jmcfitzberg Feb 03, 2009

    Not sure what you mean by clean the contacts in the carraige (is this where the in cartridges reside) if so I tried this as well as cleaning the contacts on each of the ink cartridges but to no avail the message came back when I fired up the machine again.



    Any other suggestions.



    thanks joe

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Use the eraser end of a pencil and gently clean the contacts in the carriage and then clean the contacts of the ink cartridges.

Posted on Feb 03, 2009

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Hp dj 800 ink supply station not recognize black cartridge


Does it show a Flashing X for the Black?

1 Replace the Ink Cartridge that has failed.

2 If the message continues to appear, clean the electrical contacts

inside the Ink Supply Station (power OFF the Printer first).

3 If the message continues to appear after cleaning the Ink Supply
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The ink cartridges keep expiring and they are nearly all full .my machine is a hp photo smart 3310 all in one.How do i by pass the expiry dates on cartridges


Each ink cartridge has an expiration date to protect the printing system and ensure good ink quality. The cartridge expire date appears on line 53 of the self test report.Printing can continue without replacing the ink cartridge. Follow the instructions that appear on the HP product or on the computer. However, HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Service or repairs required as a result of using expired ink are not covered under warranty
As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue. Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product. NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ).
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  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button .
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

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My father received the "replace ink cartridge" message on his Epson NX400. He replaced the black cartridge and now it says to replace "cartridges" (s). He didn't replace anymore because he didn't have...


Epson printer only work if there are all ink tank installed, and one of them not reach zero ink level (ink out in program). After replacing black ink, may be the other ink tanks reach zero level, so message to replace ink tank appear again. You can use the used ink tank (by refilling) if you don't reset ink level counter. Better you use the CISS ink tank (with or without outside bottle), that have autoreset function.

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Hp all in one 6180 won't print


Hello,

The ink cartridges included in the box are used to set up the printer. This type of ink cartridge is called a “host” cartridge. Once the printer has completed device initialization, they are marked as regular “trade” cartridges. This error only occurs if the printer has finished the device initialization process and one or more of the ink supplies inserted into the printer are a “host” supply.

Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Once the product displays the message ' The following ink cartridges cannot be used after device initialization and must be replaced ', the designated host cartridge(s) (indicated by the color icon(s) on the display) that were rejected should be discarded or recycled and never used again. Replace the ink cartridge(s) with the appropriate “trade” ink cartridges for the HP All-in-One.

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I recently replaced the magenta cartridge in my HP 3210 Photosmart printer because the light indicated it needed to be replaced. However, the printer still won't print, and the message still says that I...


Hi,
If you turned the machine off and replaced the cartridge, you can get this error.

Could you try the following procedure below please to clear the error, thanks.
  1. Turn on the unit.
  2. Open the top cover to access the print cartridges.
  3. Remove the new cartridge that is causing the message.
  4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
  5. Press the 1 on the numeric keypad of the HP product.
If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays,

follow the steps below:
  1. Turn on the unit.
  2. Open the top cover to access the ink cartridges.
  3. After the cartridges stop moving, unplug the power cord.
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  5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
  6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message,
  7. Press 1 for new cartridge or press 2 for a used cartridge," should appear.
Hope this helps
Regards.

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Error 50c Using real Dell carts Tried reinstalling drivers still


Hi there Error 50c
Here we go try this out.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)

If yes, the cart holder leaks and needs replacement.

If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.

Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.

Do use constant power and switch off machine by pressing stand-by-fax-button!

Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!


The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings

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Each time the cartridge is removed from the printer an "empty cartridge" message appears and a blinking amber light will come on, on the printer. Holding the paper feed button down for 3-5 sec. will allow you to override the counter.

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