Re: How do I erase the "I Select" features from the Vista...
This is from the Aastra website (a pdf file). Although the "soft keys" don't work after getting rid of the iSelect Ads, you CAN manually program the soft keys to your specs:
Procedure to Clear Bell iSelect Advertisements From Your Aastra 390 Screen Phone
As of December 31, 2008, Bell discontinued all support for their iSelect Services. As a result of this cancelation,
many customers are left with the advertisements for services that are no longer offered. We understand this can
be a great frustration for our customers, so we are offering a way to PERMANATELY remove these
advertisements from your Aastra 390 Screen Phone.
WARNING: This procedure will default your phone back to factory settings. As a result, any information you have
saved in your callers list and/or directory will be lost. Please review your callers list and directory before
implementing this procedure and make note of all the names and numbers. These will have to be manually added
after the telephone has been reset. This procedure works by permanently disabling the idle screen programming
on the 390 so the only thing that will appear is Time and Date and incoming Caller ID information. Your softkey
programming will also revert to factory defaults. After this procedure, you can continue reading the instructions for:
Programming Your Softkeys:
1) To begin, press the Options button on your telephone.
2) Press the Down Arrow until you get to Option 5. Area Code and then press the Show softkey.
3) Press the Down Arrow until your cursor is on position 3.
4) Press the Change softkey.
5) Enter 0099 as the Area Code and press Done two times to return to the Options List.
6) Now go to Option 2. Time/Date and press the Show softkey.
7) Set the Date and Time to Jan 01 12:00 A.M. Use the Month softkey to scroll through the months until you get
to January. Use the Day softkey to scroll through the days until it says 01. Use the Hour softkey to scroll through
the hours until you get to 12 (A.M.). The TensMin softkey will scroll through the minutes in increments of tens and
the Minutes softkey will scroll through minutes individually. Your minutes will need to be 00. Once you have the
date and time set to Jan 01 12:00 A.M. Press the Done softkey.
IMPORTANT: For the rest of this procedure, your time and date must stay at Jan 01 12:00 A.M. If you take too
long and the time changes to Jan 01 12:01 A.M, you will need to go back to Step 7 to reset the time and date.
8) Press Goodbye to return to idle screen and verify the Date is set to Jan 01 12:00 A.M.
9) Press the following key sequence in this order: Options, Mute, 0 (zero)
Your telephone will reset and the Bell Advertisements will be permanently erased.
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You have unheard messages on the voicemail system provided by your telephone company. This system takes messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
If you have subscribed to Bell Answer, just lift the receiver and dial *94. After the beeps, enter the number of rings you want before it answers. You will hear a double beep, then hang up. Your rings will have been changed to the number you selected. Repeat as required.
It took me some time, but I found out from the manufacturer Aastra (1-800-288-1683), that the issue with the Vista 390 hands free speaker is related to your internet connection. If your internet is connected to your phone line, you will need to put at least 2 DSL filters on your Vista phone line. I had to put 3 before I could use the speaker phone feature properly. 1 filter by the wall, one by the phone and had to connect a 3rd one before the two-way speaker feature would work properly. Your phone service provider should be able to provide you with these DSL filters...
Contact "Cisco" systems, and or "Speakeasy", they are both close to you, and I think they offer support for your phone systems, contact me back if this doesn't help, P.S., try going to the companyies website,and see if the have a "firmware download", it's not as hard as it looks, god bless
I had this exact same problem. First to thing to check is that all other equipment is functioning; it is possible that the receiver on a fax machine has been knocked off its cradle.
Also the wires at your jack should be tested.
It was intermittent. It took a few years, but we finally connected the fact that this only happened after there had been considerable rainfall outside. (... I know!) The Bell repairman was able to determine from outside that the problem was not inside; he had me disconnect each and every piece of equipment and he checked the strength of the signal after each one was removed.
Then he told us the truth; our line was strung up as a 'temporary' line back in 1985!! Bell was replacing trunk lines on city streets to improve a decaying infrastructure and would have replaced all temporary and fraying wires as each street was upgraded. But - according to the repairman who has been with Bell for decades - Bell stopped the upgrade projects in favour of putting the funds into competing with Rogers and the internet. Their philosophy since then has been to make temporary repairs to provide a phone connection no matter how bad, and regardless of how many times they have to make service calls. There are literally tens of thousands of customers who are receiving bad service out there, because a) their main line has been 'temporarily' spliced into a neighbour's existing line, even tho' they all pay full service rates!, and .... b) thousands of street-long trunk lines have frays in them that short out in the rain, scrambling service for everyone along that line, to some degree, but there is currently no one working on system upgrades. There would have to be literally scores of complaints along a particular street for Bell to even think of upgrading the trunkline.
As soon as we had a permanent phone line installed, the 'extension in use' problem stopped.
So please have the outside wires checked out and ask the repairman questions about the condition of the actual lines.
Bell has discontinued their process to wipe out the ad. Aastra Telecom manufactures this phone and has a 9 step procedure to clear the Bell I-Select Advertisement. Herre's a copy: WARNING: This procedure will permanently erase the Callers List and Directory in your 390 telephone. Please record important names and numbers before implementing this procedure. This procedure disables the programming of the idle screen, so it will not only get rid of the ads permenately but you will also lose the ability to program any of the softkeys on the idle screen as well.
1) Press the Options button (the short button below the orange Goodbye button)
2) Press the Down Arrow 4 times or until the cursor points to Area Code and press Show
3) Press the Down Arrow 2 times or until it points to entry 3.
4) Press Change
5) Enter 0099 and press Done 2 times to return to the Options Menu
6) Press Up Arrow 3 times or until the cursor points to Time/Date and press Show
7) Set the Date and Time to Jan 01 12:00am and press Done
8) Press Goodbye to return to idle screen and verify the Date and time are correct
Before the time changes to 12:01am perform the next step (if the time does change, return to step 7)
9) Press these keys in sequence: Option, Mute, 0 (zero)
Your telephone will reset and the Ad message will be permanently erased.