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Gestetner DSc424 says contact service provider when turner on

I bought a Gestetner DSc424 printer from a business that closed, and when I turn it on it says contact service provider. Can I clear this and get it to work?

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  • Jafta May 11, 2010

    does it give any sc code?

  • Ameeruddeen May 11, 2010

    It should be giving some additional error code also.What is that?

  • Bernard D'Souza May 11, 2010

    what is the error ?

    any red lights are on?

  • Anonymous May 11, 2010

    There should be an error message flashing also. For example "SCxxx" that will help in troubleshooting this problem.


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That depends on the service code that appears on the screen. The code will start with "SC" and then have a set of three numbers -- those numbers will tell you what the problem relates to. If it's an SC 515, for example, it's a problem with the first paper tray and can probably easily be remedied. Some other problems will require more work and possibly new parts.

Posted on Jul 29, 2010

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Enter SP mode: Press Clear (yellow) button, 1 0 7 and press and hold the Stop (orange) button for 3 secs. Then switch off and on again.
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Serial number stored in memory is not correct.
Enter SP mode and check the serial number of the machine with SP5-811-002.
If the stored serial number is incorrect, possible causes are;
  1. NVRAM defective
  2. BICU (Main board) replaced without original NVRAM
Good luck and please rate me, thanks.

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