1~ you need to know the VM huntgroup number ie; number dialled to access the voicemail system
2~ the administrator mailbox number usually, 999 or 9999 by default
3~ the admin vm pin code which is usually 8642 by default
basic menu selection;
4 change system gereetings
1 change primary greetings
the system will supply voice prompts to allow you to change system greetings, The superkey is the Blue key on the top left of the set
4 sys gereetings
1 pri greeting
if you are trying to change AA greetings follow the above just change the VM box number to the one associated with the Auto attendant alternativly you can configure the greeting from the System administration tool under the following ;
Sys Administration menu -> Voice Mail -> System audio files Update
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Here is a link to the user manual for your phone. The directions are very vague about turning off the night mode. They state: To disable Night Answer: • Press the key you programmed to Night Answer.
If you look on page 30 of the manual it tells you how to get into the settings mode. You should be able to go into settings then scroll through the settings to find out which key is programmed for Night Answer. http://edocs.mitel.com/UG/EN/33_5330-5340_UG_EN.pdf
Is the headset paired with the phone you are using? If not, you can pair the headset by pushing and holding for a few seconds a small button on the back of the 5330 phone until it starts flashing. The button should be near the top of the cordless module. When the phone starts flashing, push and hold the answer button on the headset until it starts to flash as well. There should be a prompt on the phone itself to select which device you want to pair. Let me know if this helps :)
The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.
A problem with answering this question is first that the main SYSTEM keeps this info not the handset, so for the 3x8, 6x16, and 8x24 systems you can do the following (PROVIDED, the installer did not change the passwords to access).
Press FEATURE * * 2 6 6 3 4 4 Enter Password: 2 6 6 3 4 4 Display will read: " A. Configuration" Press: NEXT Display will read: "B. General Admin"
(NEXT is always the button on the right of your lines/extension list, 2nd button down from top.)
4. Press: SHOW Display will read: "1. Sys speed dial" (SHOW is one key up from NEXT) 5. Press: NEXT Display will read: "2. Names" 6. Press the SHOW Display will read: "Set names" 7. Press: SHOW Display will read: "Show set:__" 8. Enter the extension number of which you wish to change the name Display will read: "<##:name>" 9. Press the CHANGE softkey 10. Using the dial pad spell out the name Ex: If you need the letter K press the 5 key twice and then press # to confirm the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters) 11. Press: NEXT (if you fail to do this step, the name will not be saved!!!) 12. Press the RLS key
I may be mistaken however I think you have to be on a model M7310, T7316, or M7324 phone (there should be at least one usually at the main desk) in order to program I don't think you can directly do it from the T7208.
to change the main greeting you need to get into admin programing F983 your also going to need a 7310 or 7324 or a T7316. You have to use the buttons under the LCD screen to navigate after getting into admin press AA
Press GRTG again
and usually 1 is set for day
and 2 is set for night
press 1 then ok
Hope this helps
You have the headset feature active on your phone. You more than likely dialed the headset code inadvertently, there are two ways to turn this feature off. 1) If you have a headset key programed on a key on your phone turn it off. 2) Dial the headset off code, you can obtain this from your local admin.
Sorry I didn't have quick fix for you.
main system greetings can be changed via the administrator mailbox, dial your voicemail huntgroup number, on answer press the * key and supply the admin mailbox number which is usually 999 or 9999 the default pincode is 8642 then follow the voice prompts to change the system greeting.
This sounds like you have a call back message active on your phone, The callback is a through back to the days before we had Voice-mail, if you wanted a person to call you back you could activate their message light by pressing your message key while the called phone was ringing. To remove the light you would lift your handset and press the message key then select which party you wished to "callback", once the call was answered at the other end the light would be extinguished. Give this a try, I bet you will be surprised at the results.
Ok this post is OLD, but for anyone else having this issue, this is the solution...
There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).
If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).
Too change this option, a Mitel Tech is required...