Question about Mitel 5220 IP Phone

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Changing the main answer message

Have the book for the phone, but it states to push the Admin key, and I have no Idea where it is, or how to get to it.

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  • cindy158 Feb 03, 2009

    cindy 158 - still no solution to changing main message on MITEL 5220 IP Phone.

    can not pay for Assistance Plan.

    Please HELP!!!!

    Cindy


  • jwolf37 May 11, 2010

    Are you trying to change the recording for the phones mailbox or the recording for your main auto attendant? The mitel phone doesn't have an Admin key but it does have a superkey which controls most of the funtionality of the phone, it's the blue key. You may be able to get where you need to by pushing that.

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Hi Cindy,

a couple of requirements here;

1~ you need to know the VM huntgroup number ie; number dialled to access the voicemail system
2~ the administrator mailbox number usually, 999 or 9999 by default
3~ the admin vm pin code which is usually 8642 by default

basic menu selection;
4 change system gereetings
1 change primary greetings

the system will supply voice prompts to allow you to change system greetings,
The superkey is the Blue key on the top left of the set

4 sys gereetings
1 pri greeting


if you are trying to change AA greetings follow the above just change the VM box number to the one associated with the Auto attendant alternativly you can configure the greeting from the System administration tool under the following ;

Sys Administration menu -> Voice Mail -> System audio files Update

select the AA greeting and greeting type

Posted on Mar 18, 2009

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