HP Offiicejet5610 All-In-One. Carriage slams left and right.
Message on window says: Carriage jammed open door, clear carriage,
close door and PRESS OK. I've done this plenty, then printer prints two
pages and jams again.Repeat process now for sevaral days now its permanetly stuck.
Re: HP Offiicejet5610 All-In-One. Carriage slams left and...
Move the carriage manually to get it going again. Remove the paper tray so you can get to the carriage from the left side. Close the small door on the right. Use your left hand and hold the carriage firmly and pull the carriage evenly and gently to the left, over the hump. You can jiggle it gently if it doesn't want to "jump" the hump on the track. Once it's over the hump by one or two inches do nothing, it should adjust itself for several seconds. If nothing happens press ok to prompt further instructions. Make sure right door is closed. It should work fine now.
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Ok guys I was struggling with the same issue for HP 3520, so I opened the cartridge access door and press down on a small black piece of plastic (that holds the carriage in place) once you press it there will be a slight click sound and thenn move the carriage to the right hand side.
Now close the lead and click ok the clear message.
You should be ok.
This method worked for my model.
You must have the power turned on otherwise it won't move.
The carriage assembly is what the ink cartridges moves on. The silver bar that runs through the cartridge holder must be oiled. Put two or three drops of thin oil oun iether sides of the cartridge holder. This should clear the "carriage error"
I think the message is instructions, as in (1) open door
(2) clear carriage jam
(3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.
Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.
The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.
Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.
If the carriage stays in the middle of the printer and doesn't move, the carriage drive belt may be broken. Usually this is not replaced so the printer unfortunately has to be scrapped. But contact your local HP support for further advice.
The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.
Solution The print carriage is the device which contains the print head and moves left to right during printing. Figure 1: Carriage Assembly
To resolve this issue, follow the steps below in the order presented.
Step one: Print a Self Test
Follow the steps below: 1. Press the Setup button. 2. Select Print Report and press OK . 3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.
Step two: Clear the paper path
Follow the steps below to clear the printer of any jammed paper and reset the printer. 1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.
NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.
2. Open the top access door.
Figure 2: Opening the top access door
3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.
Figure 3: Paper jammed on the left side
Figure 4: Top view of paper jammed on the left side
Figure 5: Paper jammed on the right side
Figure 6: Top view of paper jammed on the right side
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.
If the carriage is stuck on the right side: a. Check for any paper or object that may be restricting the carriage. b. Move carriage all the way to the left side. c. Check the paper path all the way to the right side and remove any paper still in the printer.
If the carriage is stuck on the left side: d. Check for any paper or object that may be restricting the carriage. e. Move carriage all the way to the right side. f. Check the paper path all the way to the left side and remove any paper still in the printer.
If the carriage is stuck in the middle: g. Check for any paper or object that may be restricting the carriage. h. Move carriage all the way to the left side. i. Check the paper path all the way to the right side and remove any paper still in the printer. j. Move carriage all the way to the right side. k. Check the paper path all the way to the left side and remove any paper still in the printer. 4. Remove the rear access door or duplexer (if installed) from the back of the printer. 5. Check for and remove any paper still in the printer. 6. Replace the rear access door, and close the top access door. 7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.
NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.
8. If the Power light is on steady, print a self-test page as done in Step one.
If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.
Step three: Plug the printer directly into a wall outlet
Verify that the printer is properly connected to a suitable power source by following the instructions below. 1. Verify that the computer and the printer have a three-prong power plug. 2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet. 3. Try the print job again to see if this step resolved the issue.
NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
4. If this did not resolve the issue, proceed to the next step.
Step four: Service the product
If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps
Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.