This is a brand new refrigerator - I cannot solve the problem and I am returning the refrigerator to the dealer. Thank you, but I am not paying $ to fix a new refrigerator. I have tried everything.
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If the unit is making ice and the water will work from the door but the does not dispense, you will need to replace the "auger motor". Here is the part to order.
The water for the dispenser comes from a reservoir in the fresh food section behind the crisper drawers. So the only way to make the water colder is to turn down the temperature in the fresh food side of your refrigerator. The water dispenser is designed to dispense chilled water, not ice water. hope this helps.
Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.
disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad
The line inside the freezer door is frozen . Turn the temp in the freezer , to warmer for a few days , and it should thaw . A dispensor heater is available , pt # WR49X10173 . Instructions come with the part .
Behind the dispenser housing in the door is a small control board. It is messed up....could be from water getting on it or a voltage spike during a storm....but that is what controls your dispenser.
check and see if the ice is fully formed or look hollow / if hollow then run you a new water line to frig / if cubes are full then replace water valve.
check the mirco-switches behind the panel at the dispenser section. basically, when you depress the lever for water or ice, those levers make contact with a switch, and the switch turns on the ice dispenser motor. if the lever is pushed too hard, the switch can be knocked out of position. I had to re-position my ice switch with some duct tape.
There is a solinoid valve that opens when you push the switch in. It has apparently failed and is leaking. Sometimes taking it apart and cleaning it will fix the problem.
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