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When you first scan either auto or manual it should ask if you want FTA or the entire channel list.some on the full list are scrambled and are pay for view.if you just want free to air then rescan manually and this will remove those channels that are scrambled.
Freeview occasionally adds and removes channels. Sometimes, Freeview juggles some of the channel numbers around too. To make sure your box or digital TV has the correct channels and channel numbers, you have to rebuild the channel lineup.
BT Vision uses Freeview plus catch up TV. Freeview requires a retune because they are making way for new channels. Retune the DTV part or your BT Vision box.
You should use a HDMI cable. This cable will carry the audio and video from your Vision box to your plasma screen. Connect the cable to the HDMI port on the vision box and the other end to HDMI 1 on your TV. Once that is done turn on the vision box and then the TV and switch the TV to HDMI 1 using your tv remote and then once you have a picture use your vision box remote to change channels and perform other functions.
Sounds like you cant have set up the scart cables properly. Im unimpressed with BT for not setting it up for you, why didn't they?
Plus you will not need the freeview box if you have BT Vision, so i would take out the freeview box and just connect one end of the Scart lead into the back of the BT Vison box then put the other side of the lead to the Back of the TVs scart socket. Then all you need to do now if change the channel to AV1 OR AV2 or whatever channel you have.
Look for a reset to default feature in the settings of the TV. That should release the unblock feature and should pick up all channels during the scan.
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