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Dell? PC Restore by Symantec, question..?

My computer has been messing up
due to a really bad trojan/virus that i can't get
rid of, so i decided to try the Dell™ PC Restore by Symantec
method. So i follow the instructions, but im stuck where
it says to press the ctrl + f11 buttons and what not..
so i do that and
it goes to a how to run the system screen,
''safe mode
safe mode (xxxxx)
last good known config
start normal''

it doesnt show anything for the PC Restore thing..
it's really confusing..
how would i know if my pc has the hidden partition
or see if it even ever existed and what not..

the pc was purchased jan 07
and i can't recall if it came with the recovery discs
it is a Dell OptiPlex 745 running on Windows XP home

thanks
..willie

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3 Answers

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  • 63 Answers

When you turn it on, hit ESC then right before the screen changes
you have to press
control
alt
F11 all at once

it will take numerous times....but will get you into the restore partition

Posted on Feb 02, 2009

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  • PC Desktops Master
  • 2,899 Answers

If you bought the PC Jan 4th this year, then it's still under warranty. Call Dell and they will walk you through the problem. Hope this helps.

Posted on Feb 05, 2015

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The Dell OptiPlex 745 dosent have the option for the dell pc restore. that comes standard on the inspiron dimensions and some vostros. If you have the partition then you created it. If not you are out of luck and need to OSRI like windowsrestall.com.

Posted on Aug 25, 2009

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