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Maxtor one touch III 300GB making clicking sound and wont mount

Hard drive was working for a while then all of a sudden does not appear on my Mac desktop which has the leopard operating system and is making a clicking noise

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You aren't going to like my answer but unfortunately the truth stings sometimes. Your hard drive has failed. The actual hardware mechanisms have failed. The clicking noise you are describing is the death rattle and is usually "stiction". When you hear that sound you can pretty much hang it up. If this is critical data the first thing you want to do is turn it off and let a professional recover it. Each subsequent attempt at retrieving the data lessens the chance you will be able to. Many people try to skimp and take it to the cheapest place only to have them irrecoverably damage it. I have seen and used some radical recovery techniques over the years that may resuscitate it long enough for you to move the data over if you are willing to take the risks. Different techniques include: Freeze it then try and mount it, heat it with a hair dryer then try and mount it, drop it from 4 or 5 feet onto concrete (or bang it with a hammer) and then try and mount it. Steam up a closed door bathroom (works as a poor man's substitute to a clean room facility) and swap the platters with another working drive of same model.
I used to think all drive brands were pretty much equal in reliability, after having 5 Maxtor drives fail within 12 months of purchase in one of the departments at work, I began paying attention and I can say unequivocally in my personal experience this brand is completely unreliable. I administer over 125 machines and when one has drive failure in it, I already know before I pull the cover what kind of drive is going to be in there. I stopped buying this brand 3 years ago and will never buy them again, they are now owned by Seagate which oddly makes the best drives but the acquisition didn't seem to help Maxtor's failure rates. Lacie uses Maxtor in their products so I won't touch them either, had 3 separate Lacie Terabyte Externals fail within 12 months of purchase and when I opened them up, of course they were Maxtor.
I have high regards (and long term reliability) for the other manufacturers... Seagate, Western Digital, Hitachi, Fujitsu, IBM, etc... 

Posted on Feb 02, 2009

  • PkMSgirl Jun 29, 2011

    Thanks allanster. I whacked mine hard against the desk...and guess what? the clicking But thats all...its really dead now. YAY me.

  • Allan Claunch
    Allan Claunch Jun 30, 2011

    Sorry to hear that. Hopefully you had a backup of your data. The key words in what I said above are in all caps... "MAY resuscitate it long enough for you to move the data over if you are willing to take the RISKS". If the data is truly critical, priceless, and you don't have a backup, I recommend , I don't work for them but I have used them with a 100% success rate, you are typically looking at around $2400 for a recovery.


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If You hear noises like clicking, grinding, or beeping power down your drive immediately. Theses sounds mean that your drive has a physical issue and cannot be recovered by software. You will need to use a Professional Data Recovery Service like 24 Hour Data. They will give you a Free Quote and only charge you if data is recovered.

Posted on Mar 22, 2010

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#3 I opened up mine, but without any luck. The clicking sound was not the enclosurebut the HD.

Posted on Nov 07, 2009

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My Maxtor OneTouch 4 Mini 160GB HD just started "clicking" - sort of a scratching-clicking sound. The light blinks but the computer no longer reads it. I saw elsewhere ( that the problem is with the enclosure and not the HD itself, and that if you open the enclosure it is like a normal HD and you can plug it into a computer and/or move it to a new external enclosure and it will work fine.

Posted on Aug 09, 2009

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Sir,it maybe the firmware problem,or maybe the head has problem,so you need some tools to check your hdd,or you can go to the professional data recovery company to check it.
The checking tools as below:HD Doctor Suite or PC3000

Posted on Jul 09, 2009

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