Its just a bad phone. my send button is beginning to stop working and all my friends who have the phone are have that same problem. get a new phone is what i would suggest. maybe a different one not the enV2.
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Have you tried pressing "Okay" then "Clear"? I know there is two lock features on it, and one is a double button lock. If that doesn't work there could be something wrong with the front keypad. Flip the phone open and see if it lets you unlock it that way.
Mine does the samething. Call customer support and let them know your phone is not working and you need a replacement. Mine is getting replaced. Mine started as just the "ok" button now it's moved to the 4-5-6 row. very frustrating.
Using the Internal Keypad
1. Open the flip and press[MENU].
2. Press Messaging.
3. Press the Right Soft Key
l Press Erase Inbox to erase
All (read and unread) Messages
or Only read Messages in the
l Press Erase Sent to erase
all unlocked messages stored
in the Sent folder.
l Press Erase Drafts to
erase all unlocked messages
stored in the Drafts folder.
l Press Erase All to erase
all messages from the Inbox,
Sent, and Drafts folders (except
locked messages). You can
choose whether or not unread
messages will be erased.
4. Select Yes to erase the messages
A confirmation message is
Gosh alright so the front little screen or the inner large screen doesnt work? I'm going through the same thing right now and yeah it really sucks. Taking the battery out does nothing all you have to do is go to your local verizon wireless store and theyll try to fix it or replace your phone