Using Epson 9800. Trying to print a 27-3/4 x 19-3/4 inch image on a sheet of 20 x 30 ultra fine art paper.
Digital file is set up correctly through profile settings and page set up. Custom paper size is chosen for size of this paper type. Printer was set to sheet feed.
PROBLEM: When sending through printer, printer gives a 4 inch start, which means the image cannot be finished on the sheet. We've tired setting it for sheet/borderless, but it still gives the same 4 inch start. We've tried setting it to .5 margins - same result. We tried centering it, and tried not centering it ... same result. We've tried setting it to roll paper; same result. What is the problem? How do we get this print on this paper????
Re: Problem Printing Sheet Paper with the Epson 9800
On the machines control panel set to sheet fed (pressing the left button will change from Sheet, roll and roll with cut). In the print settings select your paper profile. On the page setup choose sheet. In the pull down menu you should only have basic paper sizes, no custom size. choose 20x30 and try again.
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I had the same problem, same printer. So with a little checking I found a solution. The paper has to be fed through the single page paper feeder. (See manual to setup. Can be downloaded from Epson.) Select manual/roll in the page setup section when you're ready to print. For instance, I was using 8.5 X 11 velvet, so select letter > then subset of roll/manual. After doing this velvet and other specialty paper profiles were selectable.
Set the roll size to 44 inch, set your left margin to 0 (in your preprint software), experiment. With margins set at 0, using Onyx Productionhouse 7.3, the 9800 will print approx 41.8 inch image on 42 inch roll 43.8 on 44, etc. This is considered borderless printing. No matter what size roll you tell the printer it has in it, it will print to about an eighth to a sixteenth of an inch short of the paper's actual edge (that's the left side of the roll paper coming out of the printer - the right side of the print). If you load, for example, a 36 inch roll, tell the printer its a 44 inch roll, and send a 40 inch wide print, with a left margin of 0 it will print around 35.8 inches, cutting off the image just before it would overprint and get ink on the machine (1/8 - 1/16inch before the edge of your 36 inch stock). It is possible that these tollerances will be different depending on what software you send your images with... hope this helps!
This is a workaround - I too need a definitive answer. Symptom: black dotted vertical line 1/2 to 3/4" from leftmost image edge. I have begun adding single vertical line to my prints .25" from the left edge of the paper to force the "dots" off my print - this seems to have the desired affect, but it does not answer the cause or provide a true remedy (it will save many of your prints while we wait for complete solution). dkh
Last night I was tearing my hair out trying to get my R1800 to accept some Hahnemuhle Satin 310, and it was just passing through and passing through. About once in 20 trys it would finally print. I was in the middle of making up my own paper profiles for this lovely paper. Anyway, I gave up at about 1:30 am, and went to bed. Today I resumed my attack, and guess what fella, there is a solution. Pass this on to everyone. You did not say what version of Photo Shop you were using. I just got my CS3 a week ago, and if you are using it, you can open a photo for printing. Go to Printing Preferences Dialog Box, > click on Maintenance Tab, and then click on the Bottom button that is labeled as Printer & Options Information. The Printer and Options Dialog Box opens, and there at the bottom is a box that says Thick Paper right beside it. Select or check this box and enjoy yourself thereafter. I did not see this in the User's Guide, but knew there had to be an answer to this problem somewhere. No problems ever since. Best of luck.