Question about AT&T Blackberry Curve 8300 Smartphone

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Difficulty selecting with my trackball

Recently, it is difficult to select things on my blackberry with the trackball. Sometimes I have to push hard to select something and I just got it a couple of weeks ago.

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  • 73 Answers

If its that new, take it back. If you said that it was older, it would most likely be that there is dirt below the trackball. you can easily pop it out to clean under it, but if its new why even bother.

Posted on Feb 07, 2009

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Posted on Jan 02, 2017

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My blackberry scroll pad is not working, and i can't scroll anywhere. i took it to the shop and the man told me it was a hardware problem, i have pop reset it and soft reset it and nothing seems to work. i...


hi Titchypink.
this is all i could find out,hope it helps you out.
Trackpad, trackball, or keyboard not working on a BlackBerry smartphone running BlackBerry OS 7.1 and earlier Article Number: 000029640 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support

Environment

  • BlackBerry smartphones running BlackBerry OS version 6 to 7.1
  • BlackBerry smartphones running BlackBerry Device Software 5.0
Back to top ?

Overview

In some situations, a BlackBerry smartphone with a trackpad or trackball may experience issues with sensitivity, latency, or scrolling. Additionally, the BlackBerry smartphone keyboard, or other buttons may be unresponsive.
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Cause

This issue might be caused by one of the following:
  1. The trackball/trackpad sensitivity needs to be adjusted.
  2. Make sure the trackball/trackpad is not affected by a software freeze or an application freezing.
  3. The BlackBerry Device Software is out of date and requires an update to resolve the trackpad, trackball or keyboard issue.
  4. The physical trackpad, trackball or keyboard hardware is malfunctioning.

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Resolution

Resolution for Cause 1
Complete the steps in Article 5447 to ensure the trackball/trackpad sensitivity is correctly.
Resolution for Cause 2
For BlackBerry smartphones running BlackBerry OS version 6 to 7.1 using a trackpad, complete the following:
  1. From the Home screen, select Options.
  2. Select Typing and Language.
  3. Select Trackpad Sensitivity.
  4. Ensure Audible Roll is selected.
  5. Rapidly roll the trackpad up, down, right, and left.
  6. If an audible click is heard while not responding, proceed to Resolution for Cause 4 as this could be a software related problem.
For BlackBerry smartphones running BlackBerry Device Software 5.0 using a trackball, complete the following:
  1. From the Home screen, select Options.
  2. Select Screen/Keyboard.
  3. Ensure Trackball Audible Roll is selected.
  4. Rapidly roll the trackball up, down, right, and left.
  5. If an audible click is heard while not responding, proceed to Resolution 4 as this could be a software related problem.
  6. If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
Resolution for Cause 3
To update BlackBerry Device Software using BlackBerry Desktop Software see, Article 11320.
or
To update the BlackBerry Device Software on the BlackBerry smartphone visit http://www.blackberry.com/update/
Resolution for Cause 4
Use the BlackBerry Virtual Expert diagnostics application. For more information, see Article 35973.if not try this link. blackberry scroll pad is not working Google Search

Nov 27, 2017 | RIM BlackBerry Curve 8520 Smartphone

5 Answers

My BB Pearl 8100 tracj ball will not select when I


The trackball dome and/or module is bad. Try www.bbmedic.com

Dec 12, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Mwhen i push my trackball to take a pic nothing happnes


The trackball on the BlackBerry smartphone is not functioning.
Complete the following tasks to resolve this issue:
  1. Back up the BlackBerry smartphone data. To perform a full backup of the BlackBerry smartphone data complete the following steps:
    1. Connect the BlackBerry smartphone to the computer running BlackBerry Desktop Manager.
    2. Open BlackBerry Desktop Manager.
    3. Click Backup and Restore.
    4. Select Backup to perform a full backup.
    5. Select a location to save the backup file, and then click Save.
    To perform a selective backup for one or more databases perform the following steps:
    1. Connect the BlackBerry smartphone to the computer running BlackBerry Desktop Manager.
    2. Open BlackBerry Desktop Manager.
    3. Click Backup and Restore.
    4. Click on Advanced.
    5. Select the database(s) on the right side selection window for Device databases.
    6. Select the Arrow that points to the left side of the screen to transfer the database(s) to include in the backup.
    7. Verify the database(s) are on the left side selection window for the Computer databases.
    8. Click on File in the menu located at the top left hand side of the Desktop Manager.
    9. Name the backup file and select a location to save the file.
    10. Click the option to Save once the location for the file is selected.
  2. Use the application loader tool to delete all data and applications from the BlackBerry smartphone.
  3. Re-install the BlackBerry® Device Software using the application loader tool.

Oct 29, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

I cannot click using my trackball (AT&T Blackberry Curve 8310).I can scroll up and down but when i go to click on any applications, a menu comes up just as if the menu button to the left of the...


Trackball doesn't work if you have not selected the sensitivity. To select the sensitivity, kindly follow the steps: 1. Select menu. 2. Select option. 3. Select screen/key board. 4. Scroll down to find horizontal and verticle 5. Select horizontal-100 and verticle-100.

Oct 19, 2009 | AT&T BlackBerry Curve 8310 Cell Phone -...

2 Answers

My blackberry world edition's trackball suddenly started selecting things as if I pressed the trackball even though I haven't. If I open email it clicks the links in it as I scroll past and reply pops up...


You might have one of three things wrong with your blackberry 1. something is stuck down there like a peice of plastic causing the button to seem like its being pressed all the time or 2. there could be water damage in there thats if you bring your phone into the bathroom with you while taking showers humidity is like cancer to phones it might not show up right away but it can happen 3. someone might of pushed the trackball so hard that it dented the button in this case i would take it in to get repaired. If it is one of the other two it should be an easy fix you can check for either one of these problems underneath the trackball by removing the ring that is around the trackball you can do this by carefully prying around it off then you should be able to drop the trackball itself right out of the phone aswell as any thing stuck in there or if there is water damage or any water down there I suggest you turn the phone off as soon as possible to prevent any further damage then I would just leave the phone in a nice dry place to get rid of the water then the trackball should work again same thing goes for removing anything that might be stuck down there after that is all done with you should be able to reassemble it remember the ring around the trackball only goes in one way so do force it or you risk breaking it.

Cheers,
Kyle

Jul 05, 2009 | RIM BlackBerry ® 8830 Cellular Phone

3 Answers

Trackball "select" not working


Hi - I had the same problem as this and tried to solve it by taking out the trackball and cleaning it as detailed in other posts. However this did not work.

I got it working eventually by carefully lifting the small square orange plactic cover which the trackball sits over and presses down on to select. By cleaning under that I got it to work. You need to be careful as this cover also holds some connectors in place.

The moral of the story is to keep the curve in its holster in your pocket (I lost my holster which is when the trouble started).

Have fun

Feb 16, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

My trackball is stuck down.


Good evening!
My Blackberry does the exact same thing. The trackball will scroll around, and it will select what I wish for it to select but it won't actually "click" or move into the phone.
The phone itself has a built in mechanism underneath, near the trackball and is very fragile and if it is broken, the pushing in or "click" will not occur anymore.
Unfortunately this mechanism is not replaceable without taking apart the phone itself. You can contact your service provider for a replacement, but I, and many others, are just living with the problem.
Hope this helps you out!

Jan 07, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Blackberry pearl is going crazy!!!


try going to options -screen/keyboard and adjusting the trackball settings

Dec 30, 2008 | RIM BlackBerry Pearl 8100

1 Answer

Address book


Select the Address Book application from the main screen (with all the icons.) The address book icon is black and white in the default theme.
Press the "Menu" button (just left of the trackball)
Scroll up or down to "New Address" and push the trackball in (select the menu item.)
Fill in all the details that you have for the contact.
Press the "Menu" button again (left of the trackball)
Scroll up or down to "Save" and select it by pushing the trackball in.

Bob's your uncle!

May 28, 2008 | AT&T Blackberry Curve 8300 Smartphone

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