Question about Maytag Neptune MAH5500B Front Load Washer

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Control panel dead, door is locked

How can I get the door open if control panel is dead and door is locked? What is wrong with my machine?

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Heres a few ideas.
1 first check your power going to the machine the plug, inspect wires leading up to it.

3 if you are sure the control panel is dead order a new one and replace it pretty easy. only if you are sure.
4 last resort - take the top off it to get to the latch. if the latch is on the top, make sure. you should be able to get the latch from here,if not you have to take the front off too,which is a pain.

most likley the circut board in the control panel is bad and i think you have to order the whole thing, i think. remove the screw in back and look to see if any circut board can be removed by itself. to replace the controls its just a matter of a few screws and plugging things back in order.

Posted on Feb 19, 2009

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Error code 41


The error code E41 means the control board is detecting an open door switch. It might be due to a broken wire harness, broken door lock/switch assembly, or in worst cases a faulty control board.

Unplug the machine or disconnect power. Open the washer door then look for the retaining hoop securing the door seal around the lip of the door opening. Stretch the spring of the retaining hoop then remove it.

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Carefully peel off the part of the door seal from the lip of the door opening near the door lock/switch assembly. Remove enough of the door seal to gain access to the door lock and switch assembly.

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Remove the screws securing the door lock/switch assembly
to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.

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Take the door lock/switch assembly out of the front panel then
disconnect the door switch harness then short circuit the terminals by putting a jumper wire between them.

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Put the door lock/switch assembly back into position in the front panel then secure it with the securing screws previously removed.
Properly put the eased part of the door seal back over the lip of the door opening then secure it with the retaining hoop. Reconnect power and run a test cycle. Replace the door lock and switch assembly (part #131763202) to address the problem if the washer works fine with the door switch bypassed. If not, replace the control board.

Jul 18, 2011 | Frigidaire ATF6700FS Front Load Washer

1 Answer

Control locked button


Defective door lock or control panel control. You can unlock manually by removing the bottom panel , unplug machine first. Reach up to the door lock and you will feel a lever with a round end on it pull and the door will open.

Feb 26, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Re: Maytag Neptune Washer. Loaded 2 jackets (whites requiring bleach), added usual Gain detergent (granules), plus small amt. of bleach in dispenser, then started cycle. Then poured bleach into machine...


DO = Door Open
Door monitor switch in door lock mechanism is not able to communicate to the control board is open.
1.Make door is closed.2.Check for loose wire connections at switch and/ or machine control board.
3.Check for failed door monitor switch.
4.Check inputs and outputs at machine control board.


FL = Failed To Look


Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.


1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism.

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1 Answer

My machine wach but do not spin a the end.


Note: This solution is intended only for asker qualityisc as per Live Chat session discussion. Error code reads E47 which means the Control board thinks the PTC circuit (wax motor) is open.

Unplug the machine then remove the spring-loaded wire loop that holds in place the front of the bellows over the lip of the door opening in the front panel.
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Using needle nose pliers, start where the spring and wire are connected at the bottom of the bellows and pull the wire out of the groove of the bellows then pull the bellows off of the lip of the front panel.
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Remove the screws securing the door lock and switch assembly to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.
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Take the door lock and switch assembly out of the machine and disconnect the electrical connections.

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Measure the resistance of the wax motor. The normal resistance is around 1500 ohms. Shorted or open circuit wax motor means the door lock and switch assembly needs to be replaced.
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Simply
replace the door lock and switch assembly (part #131763202) if the wax motor reads shorted or open to address the issue. But if the wax motor resistance is normal, check the continuity of the door lock and switch assembly wire harness, particularly the wax motor wire harness. Start with the continuity of the red/black wire of the wax motor harness to each of the red/black wires of the door lock and switch assembly harness. They should all have continuity; otherwise, replace the harness.

Remove the top panel to access the control board if further continuity test is necessary or if the red/black wire of the wax motor harness has continuity with the all other red/black wires of the door lock and switch assembly harness.

Remove the screws attaching the top panel to the rear of the cabinet then lift the panel off. The console can be removed from the cabinet to completely access the control board connections, particularly the door lock and switch assembly harness connections. Check the continuity of the red/black wires at the door lock and switch assembly to the red/black wire of the harness connected to connector J2 on the control board.
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The problem is in the control board if the wax motor is good and the door lock and switch assembly wire harness has all the necessary continuity. The only viable solution, should that be the case, is the replacement of the control board.

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2 Answers

I have a Kenmore front loader washing machine that won't spin or drain. What is wrong?


Top 10 frontload washer problems

1)Water fill problem: water took more than 10 minutes to fill to desired level sometimes indicated as a LF/IE or long fill/inlet error. Water valve screens clogged, hoses kinked, low water pressure, unpaid water bill. Check hose, clean screens.
2)Excessive vibration: noisey,roar, knocking noises. Bad damper,bearing or broken trunion. no error code
3)Dispenser drawer open/detergent in wrong compartment: washer will not operate with drawer open or cleaning products in wrong compartment.
4)Washer won't drain: clogged pump/filter, slow or clogged drain usually indicated as a LD/DE, if a code is given (long drain/drain error) Clear pump of objects
5)Drum overfilled: usually caused by sediment in the water level pressure sensing tube going up to the main control.Find it and blow out the sediment, re-secure pump out water and retry.
6)Door open, Door not latched, clothes/objects keeping door from completly closing. Tighten door latch, add washers if nessesary to make good contact and close door tighter in case of leaks.Note some models send a sig nal to the motor and another to the control letting both know the door is secure before proceeding, corrosion gets into the lid lock and the door can be locked and the control is ready but the motor ain't getting the message.
7)Cold water does not enter washer: hoses connected backwards. Oops.
8)Oversudsing: Wrong Detergent, too much detergen, detergent in wrong dispensing drawer, turbidity monitors pick up particles in the water and judge soil content then the washer allows for extra time to wash the clothes, if the wrong detergent is in there the machine thinks that is too much and declares a suds error. On some models a suds detect is determined by the motor over amping, most machines will try a few mini loads to correct the problem. Remove detergent, retry
9)Locked motor: error LE,loose connection,broken wire/hallsensor, motor overheated/failed.
10)Water heating error, hE, the termister/heater is out.


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1 Answer

Top loading washer door locked


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1 Answer

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Same issue with loose solder joint on the relays inside CCU (computer control unit)
the same bad CCU is used by several manufactures.
you have to open the CCU and re-solder the the relays to the board. they have microcracks around the legs.
you will get the door lock issue randomly.
to prove the issue open the top access panel .and pull up on the center black plastic connector and the issue will go away.

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