Question about Maytag Neptune MAH5500B Front Load Washer

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Control panel dead, door is locked

How can I get the door open if control panel is dead and door is locked? What is wrong with my machine?

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  • 398 Answers

Heres a few ideas.
1 first check your power going to the machine the plug, inspect wires leading up to it.

3 if you are sure the control panel is dead order a new one and replace it pretty easy. only if you are sure.
4 last resort - take the top off it to get to the latch. if the latch is on the top, make sure. you should be able to get the latch from here,if not you have to take the front off too,which is a pain.

most likley the circut board in the control panel is bad and i think you have to order the whole thing, i think. remove the screw in back and look to see if any circut board can be removed by itself. to replace the controls its just a matter of a few screws and plugging things back in order.

Posted on Feb 19, 2009

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Posted on Jan 02, 2017

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1 Answer

Error code 41


The error code E41 means the control board is detecting an open door switch. It might be due to a broken wire harness, broken door lock/switch assembly, or in worst cases a faulty control board.

Unplug the machine or disconnect power. Open the washer door then look for the retaining hoop securing the door seal around the lip of the door opening. Stretch the spring of the retaining hoop then remove it.

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Carefully peel off the part of the door seal from the lip of the door opening near the door lock/switch assembly. Remove enough of the door seal to gain access to the door lock and switch assembly.

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Remove the screws securing the door lock/switch assembly
to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.

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Take the door lock/switch assembly out of the front panel then
disconnect the door switch harness then short circuit the terminals by putting a jumper wire between them.

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Put the door lock/switch assembly back into position in the front panel then secure it with the securing screws previously removed.
Properly put the eased part of the door seal back over the lip of the door opening then secure it with the retaining hoop. Reconnect power and run a test cycle. Replace the door lock and switch assembly (part #131763202) to address the problem if the washer works fine with the door switch bypassed. If not, replace the control board.

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DO = Door Open
Door monitor switch in door lock mechanism is not able to communicate to the control board is open.
1.Make door is closed.2.Check for loose wire connections at switch and/ or machine control board.
3.Check for failed door monitor switch.
4.Check inputs and outputs at machine control board.


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Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.


1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism.

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1 Answer

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