My name is Victoria and I work for Greenway Home Products. Sorry to hear you are having some problems with your ice maker. Please feel free to call our customer service line at 1-866-253-0447 and they can let you know your nearest service center. If you feel more comfortable, you can email me directly at firstname.lastname@example.org. Hope this helps!
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I run mine in an unoccupied room with an old hardcover book and a quart soup can on top. Just a noisy beast but great ice creame when you figure out how to use it.
Parts can be found here:
Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong.
If you are hearing a clicking or buzzing thencheck out the last two tips.
If your refrigerator is running but warm, then...
Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...
Hi, The water tray on the machine is probably broken where it connects to the motor. I have the same problem, and am trying to reach Greenway to see if I can get a replacement part. this seems to be a common problem with this ice maker.
I have had the same problem with two different portable ice makers, the ice tray inside is broken so you will have to send it to them and get it fixed. Hopefully eventually they will make the tray out of a stronger plastic.
My friend bought this item last week at Target for the $99 sale price. The reviews were all horrible about the red light (add water) indicator going on after the first or several first ice cube runs and never going out. About 40 out of 60 reviewers had this problem. We experienced it right after the first run when the ice cube full light went on. We emptied it and the add water red light was on. I looked all over the web for a solution and only found one that suggested tilting the unit backwards for 45 degrees and that would magically reset the light. It did not after several angles, light taps and basic shaking. Since there was no alternative and everyone who returned it also got the exact same problem with the new replaced model - we decided to open it up and investigate.
The electronics diagram is on the back of the machine and tell you where the water indicator is. We took it out (an inch long black tube along the water pump and backflow valve) and dried it completely. The cycle still had the red light. We submerged it completely in water and the red light still went on saying that the unit needs water. We determined that this is the bad part and the water indicator is faulty. We cut it out and joined the two wires. IT ALL WORKS NOW FLAWLESSLY. You only have to shut the unit off when you leave since it will ocntinue to run if out of water. If you're looking for a quick mechanical fix and have a unit that works when you need it and you are around - this isthe fix.
I have the same problem, the ice shovel was catching and not moving forward to shovel the ice, this stopped the ice maker. i have cleaned off the surplus plastic from the molding process (on the underside of the shovel) and this so far has cued the problem.