Question about Creative Labs Zen Digital Media Player

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Zen won't turn on

Attached Zen to car adapter, drove an hour, reached my destination, and shut both devices off. Now Zen won't turn on, and after attempting to charge it for 40 minutes, I still can't get it to turn on or even see blue light. I just bought this in December and have only used it about 6 times. Help!

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Use a paperclip to push the small reset button on the bottom

Posted on Feb 03, 2009

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My zen wont turn on or charge up and I don't know how to reset it, is there a button??Its a creative zen v plus 1GB


Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

Nov 24, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative Zen V Plus will not charge using an adapter


Install the software included with the Creative Zen V Plus. Many problems with the MP3 player can be resolved by installing or updating the software included with the device. Use the CD that came with the player to make the install, or log on the Creative Zen V Plus product page on the company website to download the latest firmware:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Sep 24, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

When I plug it in to charge the player, it says "docked" as usual, but then it turns itself off and acts like I've disconnected it. It says "Low Battery" and shuts down.


The zen need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

refer to creative.com/support and look up info on your model to see if anyone else has your issue

May 26, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My creative zen v plus is stuck in shutting down


i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck

Mar 12, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

ZEN Mozaic wsays "Shutting down"


I solved my own problem all I had to press was reset (8

Dec 22, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Omy zen v plus is stuck on the shutting down screen, it has been for about four hours


Press the "reset" button. If it didn't work, upgrade the firmware of this product. If problems still continue, contact the Creative company.

Jul 31, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

The charging light always glows


Hi,
Battery issues were supposedly corrected with the latest firmware update. Download the firmware and perform an upgrade. Let me know if this solves your problem.
Cheers,
JoRick

Mar 18, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Not turning on


If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Feb 10, 2008 | Creative Labs ZEN V Plus MP3 Player

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