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Can send but not receive faxes.

I have been trying to get our HP 3180 fax working. I can send faxes but get a connection failure when I try to receive. The only way it works is to turn off the answering machine on the phone. The fax is on a line with a filter for DSL. Our answering machine is a Vtech integrated phone/answering machine. I currently have the fax set on answering machine and set to pick up after six rings. The answering machine is set to pick up after 4 rings. I also made the message the recommended length and left a few seconds of silence at the end. I have contacted HP but just get the manual fed back to me, which I have already read.

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  • cferg913 Feb 07, 2009

    Our phone line is actually a standard line and we receive DSL for our computer over it, through the phone company. We had another fax before this, while subscribing to DSL, and had no problem sending or receiving faxes but went to the HP because of ink cartridges instead of film and having a better built product.

  • Ouiser Mar 27, 2009

    We just recently hooked up a HP officejet 9210 all in one. Unfortunately, we can't find the manual and I spent 30 min. on the phone with HP. They couldn't help but tried to sell me a cd. When I asked the cost they said "they didn't know!".

    We can send a fax.....but can't receive one. The machine is on a dedicated line.

  • Ouiser May 11, 2010

    How do I know what type phone line it is? We had a fax there before which worked fine. Machine just died so we had to replace it.

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Fax machines won't work reliably on a digital phone line.

Posted on Feb 07, 2009

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