Question about Microsoft Xbox 360 Console

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My son has had 2 x-box 360's die withen 3 years. the lights went red. i heard you can send these in and have them repaired for free. is this right. what info do i need? thanx 4 any help. amanda

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Okay go onto xbox.com and if your son has xbox live he needs to sign in on the website if he doesnt you need to make an account once signed in you need to go on support and register your console then phone microsoft ffrom the phonline on the website tell them how long you have had it nd the serial number extc then they will send you a package pu your xbox in it then send it back off they give you the stamp n thts it wait about 14 working days and it will be fixed =]

Posted on Feb 02, 2009

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3 red lights


if you get the 3 red lights then Microsoft repair your console for free so long as you purchased it no more than 3 years before you send it back for repair. The 3 red lights are a sign of overheating, and to go into more detail this is what happens:

The 360 had a manufacturing fault or air vents were covered and so the 360 overheated, and got so hot that the solder balls on the cpu or gpu chip melted, and due to the fact the the 360 motherboard is able to flex a little, when the 360 was turned off and cooled down these solder balls solidified again, however they solidified in the wrong place or in two half's etc. and so the 360 shows the 3 red lights to indicate this fault.

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The 360 had a manufacturing fault or air vents were covered and so the 360 overheated, and got so hot that the solder balls on the cpu or gpu chip melted, and due to the fact the the 360 motherboard is able to flex a little, when the 360 was turned off and cooled down these solder balls solidified again, however they solidified in the wrong place or in two half's etc. and so the 360 shows the 3 red lights to indicate this fault.

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The red flashing lights are a sign of a fault with your console.
firstly if you get the 3 red lights then microsoft reapair your console for free so long as you purchased it no more than 3 years before you send it back for repair. The 3 red lights are a sign of overheating
the 360 motherboard is able to flex a little, when the 360 was turned off and cooled down these solder balls solidified again, however they solidified in the wrong place or in two halfs etc. and so the 360 shows the 3 red lights to indicate this fault.



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Dec 15, 2010 | Microsoft Xbox 360 Console

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Oct 29, 2010 | Microsoft Xbox 360 Console

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Red lights. dead x-box


Amanda70448, Yes it is true that you can send the xbox away and get a brand new Xbox 360 console in exchange. Although technically it is not free as you have to pay for postage,

Here are the Telephone details,
0800 587 1102
or +44 20 7365 9792 from a mobile phone
Hearing Impaired (TTY device):
0800 587 1103


If this is of no help all i can recommend to you is to go onto 'google' and type this in "Xbox 360 contact". Then it will come up first result 'Contact us' then click on that.


Best of luck,
Ben

Feb 02, 2009 | Microsoft Xbox 360 Console

1 Answer

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google for 'XBOX red ring of death',
it usually refers to poor cooling design on the xbox360,
the unit overheats, and has sometimes melted the solder on the gpu,
MS have a free recall for the heat fault up to 3 years from purchase, get the phone number from the xbox live website and get it repaired.

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This exact thing is happening to not only me but to also a friend of mine. You will probably notice that the fan kicks on really high and then goes to 2 flashing red lights, this is because the 360 is overheating or thinks its overheating. My friend's 360 starts up with the fan kicked on high and then only plays for a minute or 2, followed by the 2 red lights. If its under warranty send it back to Microsoft, I took mine and my friends 360 apart and replaced the thermal paste with arctic silver, but it kind of only helped a little for mine and not at all for my friends. SEND IT BACK!!!!!!

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1 Answer

Game would play for a few minutes on a game with good condition and all of a sudden half a screen appears and says disc might be dirty or scrathed clean disc with a soft clothe but the game plays on my...


Three red lights means your 360 is dying.
Hopefully it's still under warranty - and keep in mind that Microsoft extended the warranty for the 3 red light issue to 3 years, instead of just one. So if you bought it within the last 3 years, just call Xbox customer service at 1-800-4MY-XBOX. Be prepared to be on hold for a while. I believe you can also do this online.
They will send you a box and packing instructions, and they even pay for the shipping. Once you send it, you should get it back in about 2 weeks (or more likely a new 360).

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Send it to the xbox warranty center in TX, they'll fix it for free. All 360's have a 3 year warranty for the flashing lights issue. You have to call em first though.

May 30, 2008 | Microsoft Xbox 360 Core System Video Game...

9 Answers

Flashing


You have the lights of death, but dont fear...just get in contact with xbox they will supposedly replace it for free, because its a defect...

Got this off XBOX.com
Xbox 360: Three red lights flash on the Ring of Light View products that this article applies to. function loadTOCNode(){} Article ID : 907534 Last Review : February 22, 2008 Revision : 6.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You see three lights on the Ring of Light (RoL) flash red on the front of your Xbox 360 console. The upper-right quadrant light is the only light that does not flash red. uparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); The three flashing red lights may indicate that your Xbox 360 console has experienced a hardware failure. uparrow.gifBack to the top
MORE INFORMATION loadTOCNode(1, 'moreinformation'); If you suspect that you are experiencing this issue, you can submit a console-repair request online. However, before you submit your request, we ask that you first try the following two steps to verify that you are indeed experiencing this issue: 1. When you turn on the console, examine the light on the power supply. The power supply light should illuminate green even if the three lights on the Ring of Light flash red. If the power supply light is not green, please follow the steps that are listed in the following Microsoft Knowledge Base articles: 906101 (http://support.microsoft.com/kb/906101/) Xbox 360: The power supply light is red 906102 (http://support.microsoft.com/kb/906102/) Xbox 360: The power supply light is orange 906103 (http://support.microsoft.com/kb/906103/) Xbox 360: The power supply light is not illuminated 2. Turn off the console. Wait 10 seconds, and then turn on the console again to see whether the symptom occurs again.If your console continues to display the three flashing red lights, your console may have to be repaired. For information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Console Repair? in the upper-right section of the Web page.

Note The online console repair service is currently not available in all countries or regions.

If you would rather contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do this.

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