Question about HP Compaq ProLiant DL360 G3 Server

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HP proliant dl 360 g3 error code 1611 cpu fan failure

Hi there,
I have a HP proliant dl 360 g3 server that I use to host a small radio station. The other night it went down so I went to check to see what's up. I first tried cntl alt delete to use the monitor to see whats wrong but nothing, montior was blank but the server was still running. So I tried to reboot by powering down then unplugged it, then powered it back up still nothing on screen. Next I powered it back off and then changed monitors and opened it up to check connections ect then poweredd it back up. This time the monitor came on and the startup sequence began but just after it recognizes the cpu it beeps and then says, ''an unexpected shutdown occured prior to this power up. 1611 CPU zone fan assembly failure detected. fan solution not sufficient'' a small led on the board is lit that indicates a fan problem as well as the top led on the front of the server is now red.
I looked and all fans seem to be working ok. I removed the asssembly and blew them out really good with compressed air as well as all the vents and everything else but I still get the error and it won't let it boot up or even get far enough to access anything.
Is there really a fan problem or is it stuck from this ''prior unexpected shut down'' and just needs to be bumped past this problem?

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  • dj_dave71 Feb 03, 2009

    Thanks Eric, but there is no fan directly on or under the heatsink itself, atleast not on the g3. but a set or assembly of four fans that are aimed straight at it blowing across it. All appear to be working at least spinning, pulled then reinserted plugs, blew everything out real good, still nothing. It all looked good but still failed to boot up. So I was kind of thinking maybe it was something that may need to be reset because of the part of the error message that said, "a "prior" unexpected shutdown occured.

    But the botom line is this my friend, I managed to borrow another dl360 from a friend and swapped the fan assemblies and it worked fine. So I don't know what the problem was or still is but I guess it answered my question of whether there was a problem with asembly like it said or if it was something from a prior unexpected shutdown that just needed to be reset.

    Any ideas on how to check which of the fans is the bad one considering all are spinning?

    Thanks for the reply

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Remove all 6 fans, and then remove the fan rack itself. Then tighten the 2 pcb thumb-screws underneath. I believe this is sometimes the reason for false 'failed fan' reports.

Posted on Sep 11, 2010

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It is possible the fan on the heatsink for the CPU is broken but make sure you check the small power plug for that fan before replacing it. If it is broken make sure you dont run the server or else you could permanently damage the CPU for the server.

Posted on Feb 02, 2009

  • EricDaniels
    EricDaniels Feb 03, 2009

    When you get back onto your OS, go over tohttp://www.almico.com/speedfan.php and get the program and it should let you monitor each fan and its respective real time RPM

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The ProLiant DL380 G3 server requires that both primary and redundant fans exist in a specific configuration in order to perform optimally. Any deviation from the specified configuration will cause one of the above error messages to occur and the internal Health LED to illuminate. In a ProLiant DL380 G3 server without the redundant fan option, the server will shut down after the error message is displayed. In a server with the redundant fan option, the internal Health LED will illuminate and the appropriate error message regarding fan redundancy will be displayed. The purpose of this document is to detail the required configuration for both primary and redundant fans.
DETAILS Both primary and redundant fans in the ProLiant DL380 G3 server must be configured to meet specific requirements in order to avoid the error messages above and in some instances, subsequent shutdown of the server.
All primary fan locations (2, 4, 5, 6 and 7) must be populated with a fan before the redundant fan locations (1, 3, or 8) are populated. If a primary fan location is left unpopulated, the server will display one or more of the error messages shown above. In addition, the internal Health LED (the top LED on the front panel of the server) will display the status of the fans.
When the redundant fan option is used, all redundant fan locations must be populated. ProLiant servers do not support partial population of redundant fans. If any redundant fan location is populated without also populating all other redundant fan locations in the server, the fan system will not be fully redundant and one or more of the error messages above will be displayed.
Figure 1 below illustrates a ProLiant DL380 G3 server configured with all eight fans installed for fan redundancy. The server airflow is divided into three zones: processor, I/O and power supply. Shared fans 4 and 7 each provide airflow for two zones. If a shared fan fails, the failure is experienced in both zones.
Figure 1: ProLiant DL380 G3 server configured with all eight fans installed for fan redundancy
The internal Health LED (the top LED on the front panel of the server) indicates failed or missing components. The internal Health LED should be observed to determine the status of the fans as follows:
RED LED: A red LED indicates that the minimum fan requirements have not been met. Minimum fan requirements indicate that all primary fan slots must be populated with functioning fans.
  • If the 1611 fan "x" is not present (where "x" is the fan location) error message is displayed at POST and the internal Health LED is red , then a primary fan is missing.

  • If the 1611 fan "x" failure (where "x" is the fan location) error message is displayed at POST and the internal Health LED is red , then a primary fan has failed.
AMBER LED: An amber LED indicates that the minimum fan requirements have been met; however, requirements for redundant fan configuration have not been met. This means that all primary fan slots are populated with functioning fans, but at least one redundant fan has either failed or is missing.
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Note: In a redundant fan configuration, the error message fan system not fully redundant will also be displayed at POST if any redundant fan slot is left unpopulated or if a redundant fan has failed.

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