Question about Kenwood KDC-BT838U Car CD Player

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Kenwood KDC-BT838U -- Low audio on incoming phone calls only.

Just installed Kenwood KDC-BT838U in Honda Civic with iPod cable and steering-column-mount microphone. BT registered OK & connected with cell phone; can now answer cell phone calls. The outgoing mic volume is basically normal (but sounds choppy to the party on the other end, as is typical with these units -- do you know of any way to improve it?); however I cannot hear incoming callers. The incoming call volume is EXTREMELY LOW over speakers -- I can hear just a faint murmur of the incoming caller's voice, which was basically inaudible. This problem *only* occurs with incoming phone calls; the volume of radio stations sounds fine over the speakers.

Thanks in advance for any advice you can offer!

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Patrick -
I have the reverse problem.  Callers can hardly hear me. I saw a setting in the headunit that allows you to specify where the audio plays for incoming calls.  You can choose the Left Front Speaker, the Right Front Speaker or Both.  Check the manual and make sure its set to both.
Regards, Charlie

Posted on Feb 20, 2009

  • mwoodman Feb 12, 2011

    There's also a setting for whether or not to use your amp. If you have an amp and thissetting is set to 'off', that's the likely problem. Check your manual if you can't find it in the menu system.

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