Question about Graco Ultra Deluxe 5-in-1 4605 Crib

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Drop-side won't stay up

I bought the Graco Sarah 4-in-1 convertible crib in December. Just put it together end of January. Drop-side won't stay up. You move the crib and it drops about an inch. You lean slightly on it and it drops about an inch. There is no way I want to take this thing apart and send it back. I cranked on all the parts to make sure it was secure for my baby. What do I do???
Should I ask for a new drop-side, have Customer service come out, what should I expect of the company? I bought it at cribs.com.
Thanks....Tiffany

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Posted on Jul 07, 2009

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I found this while trying to find a solution. It includes your model. PLEASE read this.... About 1 Million Simplicity Cribs Recalled Due To Failures Resulting in Infant DeathsNOTE: Repair Kits that immobilize the drop-side are now available ALSO NOTE: Consumers who have participated or have yet to respond to Simplicity’s June 2007 recall of Nursery-in-a-Box cribs are strongly urged to also participate in this recall. AND ADDITIONALLY: A subsequent recall involving Simplicity drop side cribs has been issued. WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission (CPSC) is announcing today a voluntary recall with Simplicity Inc., of Reading, Pa., of about 1 million cribs. The drop-side can detach from the crib, which can create a dangerous gap and lead to the entrapment and suffocation of infants. CPSC is aware of two deaths in Simplicity manufactured cribs with older style hardware, including a 9-month-old child and a 6-month-old child, where the drop-side was installed upside down. CPSC is also aware of seven infant entrapments and 55 incidents in these cribs. CPSC is also investigating the death of a 1-year-old child in a Simplicity crib with newer style hardware, in which the drop-side was installed upside down. CPSC is warning parents and caregivers to check all Simplicity cribs to make sure the drop-side is installed right side up. The drop-side failures result from both the hardware and crib design, which allow consumers to unintentionally install the drop-side upside down. This, in turn, can weaken the hardware and cause the drop-side to detach from the crib. When the drop-side detaches, it creates a gap in which infants can become entrapped. CPSC is also aware of two incidents that occurred when the drop-side was correctly installed with older style hardware, though the upside down installation greatly increases the risk of failure. The recalled Simplicity crib models include: Aspen 3 in 1, Aspen 4 in 1, Nursery-in-a-Box, Crib N Changer Combo, Chelsea and Pooh 4 in 1. The recall also involves the following Simplicity cribs that used the Graco logo: Aspen 3 in 1, Ultra 3 in 1, Ultra 4 in1, Ultra 5 in 1, Whitney and the Trio. The recalled cribs have one of the following model numbers, which can be found on the envelope attached to the mattress support and on the label attached to the headboard: 4600, 4605, 4705, 5000, 8000, 8324, 8800, 8740, 8910, 8994, 8050, 8750, 8760, and 8996. The cribs, which were made in China, were sold in department stores, children’s stores and mass merchandisers nationwide from January 1998 through May 2007 for between $100 and $300. As an immediate precaution, consumers should check to see if the drop-side is installed right side up. To do this, check to see that the slightly rounded rail with the decorative groove is installed at the top and the plain rail is on the bottom. Next, consumers should make sure the drop-side is securely attached to the tracks in all four corners. Drop-side won't stay up - 07307a.jpg
Close-up of a Correctly Installed Drop-side


Here's the website...
http://www.consultwebs.com/products-recall-lawyers.html

Scroll down quite aways until you see the header 1 million cribs... this is the ino I've pasted for you.

If this helps you plz rate this for me. Thank you kindly.

07307b.jpg
Close-up of an Incorrectly Installed Drop-side

Posted on Feb 02, 2009

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On Each Slider Make Sure That The Clips Are Not Broken Or Put On The Wrong Sides They Have Built In Clips And If Not Locked The Side Will Continue To Fall. The Slide Rails I'm Referring To Are These

Drop-side won't stay up - a1a3e80.jpg

Posted on Feb 02, 2009

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Id have the company come out and fix it for you tto see if they stand behind what they sell call them and tell them what the problem is and maybe they can even tell you how to fix it on the phone

Posted on Feb 02, 2009

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The catch and release mechanism sounds like its sloppy. I would get the proper screwdriver, Phillips or slot, and tighten everything down snug. If you find that a screw spins an doesn't grab and there is no bolt and nut, take a few toothpicks, stick the pointed end in the hole and break it off to the side. Use one or two toothpicks as required and then reinsert the screw and it should tighten down snug now.

These catch and release bars are very dependent on all the hardware being aligned properly. You may even inspect the horizontal rod for a bend that may exist. If you see an obvious problem in the hardware and its not serviceable as explained above, contact the seller and file a complaint. If you get no attention or response, visit BBBOnline dot org and do a search on the maker and seller both for previous complaints and their score at the BBB. If you see something that raises your short hairs file an inquiry with the BBB.

The BBB contacts the seller and manufacturer and tells them of your filed complaint and asks them to respond to the BBB. Then these people make their arguements and you are asked for more detail. What is good about the online site is you can include photos and in general the fact that the BBB is involved will get you immediate attention and probably a replacement product.

In the meantime if you can't resolve this yourself as explained above, take some action, including duct tape to keep the side from dropping down anymore. It is your child's safety you want to be primarily concerned with now.

Regards,
Worldvet

And feel free to add more information before you dismiss this solutoin. I'll be online for awhile and watching for further infromation form you.

Posted on Feb 02, 2009

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I owuld defintely call their customer service they will have a resolution I m sure theses companies are too worried about liability to not have a resolution for you. thanks peyton

Posted on Feb 01, 2009

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http://www.cpsc.gov/cpscpub/prerel/prhtml07/07307.html

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