Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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Menu key is not responding

The device is brand new. Battery is flly charged. Unlocked! Pushing Menu key leads only to the appearence of the SanDisk logo on the screen.

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  • chocol8thief Feb 09, 2009

    I charged it and then took it out of the computer. the screen shows a song, but its not playing and none of the buttons are responding

  • vinithapredd Feb 13, 2009

    menu key is not responding

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  • 39 Answers

Reset if not then return lol if its new im sure they will return since its defective

Posted on Feb 18, 2009

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OK PEOPLE!! have asked this same question over and...am getting the run around...please don't make me continue asking for help with this question. its a sandisk mp3 mini clip, and this issue is getting any...


Use SanDisk MP3 Players
SanDisk is an electronic device manufacturer that creates various types of MP3 players under the SanDisk Sansa product line.
The SanDisk MP3 players range in storage capacity, starting at 512mb, and are intended to operate on the Windows operating system.
Most SanDisk MP3 players also include a built-in video player with a color screen, an FM radio tuner, and a memory flash card slot to expand the MP3 player's storage capacity.
Use SanDisk MP3 players to take your computer's MP3 library with you and listen to music wherever you go.

1. Verify that your computer meets the operating specifications required to sync the SanDisk MP3 player with the PC.
All SanDisk MP3 players require Windows XP or later; Windows Media Player; and a USB 1.0 port. A USB 2.0 is important if you want high-speed music syncing.
2, Check that the SanDisk MP3 player has a full battery charge.
All SanDisk MP3 players have a rechargeable lithium ion battery, and some SanDisk devices have a replaceable battery.
The battery icon on the top right-hand side of the SanDisk MP3 player's screen displays the current status of the battery's charge.
If the battery is low, recharge it before using the SanDisk player for the first time.
To charge, connect the player to your computer's powered USB port using the included USB cable.
The SanDisk player's screen will display a yellow charging icon.
Unplug when charging is complete.

3. To turn on the SanDisk MP3 player for the first time, unlock the "hold" switch on the top of the MP3 player by sliding it so that the orange tab does not appear.
Then, press the "power button" once.
Wait for the SanDisk MP3 player to respond.
The thumbweel of the player will flash a light and the screen will turn on to display the player's menu options.
Turn off the SanDisk player by holding down the player's power button for two seconds.
Wait for the screen to display "Goodbye" before releasing the button.
4. Practice resetting the SanDisk MP3 player to solve critical software errors and to fix the MP3 player if it freezes.
To reset the player, hold down the power button for fifteen seconds.
This resets the MP3 player to its original factory settings and can help resolve any problems you encounter while using the SanDisk MP3 player.
5. Connect the SanDisk MP3 player to your computer using the included USB cable.
Once the computer has sensed the connected device, the SanDisk player's screen will display "Connected" and the SanDisk Portable Media Player will be listed under Other in your computer's My Computer window.
6. Add music to the SanDisk MP3 player.
Double-click the Portable Media Player listed in the My Computer window.
Double-click the Music folder.
Select the MP3 files that you wish to load onto the MP3 player and drag them into the Music folder.
The player will load them into its internal memory and make them available for playback once the device is disconnected from the computer.
7. Sync your MP3 song playlists from Windows Media Player to the SanDisk MP3 player.
Create a playlist in Windows Media Player and connect the SanDisk MP3 player to your computer (see Step 5).
Once its connected, Windows will display a dialog box. In the box, click "Sync digital media files to this device."
In the next window, click Set Up Sync. In the menu, click Personal Playlists and then select the playlists that you wish to transfer to the SanDisk player.
Click the Add button then push the Finish button to transfer your Windows Media Player playlists to the MP3 player.


Aug 09, 2013 | SanDisk Clip MP3 & Digital Media Players

1 Answer

I am charging the battery of a brand new purchase. Do I need to let the battery charge fully, ie; the 3.5 hours before I can use it? I keep getting a, "Key LOCKED, system shutting down message on the...


For the initial charging, YES, you need to follow what's on the manual. If it requires you to charge the player for 4 hours as the initial charging, you need to leave it connected to the wall outlet for 4 hours, so that the battery life will become longer.

Though the key is locked, it's still charging. As long as it's connected to the outlet.

Thank you.

Nov 03, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer

Trying to charge a sansa sandisk ain't working.


Have you tried all the normal stuff? Hook up the player on the rear of the computer these ports on the rear are more suited for power requirements of charging devices. Next do you have the right USB cable for the player, many may fit but they are not all alike. Have you tried to reseat the battery?
  • Then try all this.
Reset the device.
  • 1. Press and hold the Power/Menu button for approximately 20 seconds.
  • 2. Release the Power/Menu button.
  • 3. Press the Power/Menu button again to turn on the player.
Then you can do what is called a power cycle.

  • Remove the battery.
  • 1. Connect the device to the PC.
  • 2. Leave the device connected for about 2 minutes.
Turn on the device
  • 1. Disconnect the player from the PC. and Quickly
  • 2. Insert a fresh AAA battery into the player.
  • 3. Turn on the player.

Feb 05, 2010 | SanDisk Sansa m250 MP3 Player

1 Answer

My sandisk sansa clip 1gb wont turn on


Make sure the player is fully charged. 1. Connect the player to the PC. 2. Make sure the computer detects the player.
NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary.
To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
If that does not do it, re-seat the battery: Here is how to get to the battery, 1. Press the battery compartment in while sliding to the right. 2. Remove old battery. 3. Insert new battery or reset the old battery. 4. Close the battery compartment. Then try and see if it will come on with out the battery hooked to your computer. 1. Remove the battery. 2. Connect the player to the PC to verify if it turns on. 3. Re-seat the battery to ensure proper connection. 4. Verify if the player turns on.

Jan 29, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Zune won't respond to any key presses.


I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).

I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

Jun 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Menu key is not operable


complain to sansa. use your warranty service.

Feb 01, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

BATTERY LOW, POWERING DOWN! SANSA M240


Hey,
Try these steps, if they aren't of any help, you may have to have the vendor replace your mp3 player.
SOLUTION 1 - Reset the device. 
1. Press and hold the Power/Menu button for approximately 20 seconds. 
2. Release the Power/Menu button. 
3. Press the Power/Menu button again to turn on the player. 


SOLUTION 2 - Power cycle the device. 

STEP 1 - Remove the battery 

STEP 2 - Power cycle the player 
1. Connect the device to the PC. 
2. Leave the device connected for about 2 minutes. 

STEP 3 - Turn on the device 
1. Disconnect the player from the PC. 
2. Insert a fresh AAA battery into the player. 
3. Turn on the player. 

Jan 16, 2009 | SanDisk Sansa m240 MP3 Player

2 Answers

How can I get my Sansa m250 to power on??


If your Sansa Connect won’t start check to make sure the device is
charged and the hold switch is in the unlocked position. If the device still
will not start, you may need to run the Sansa Device Recovery application.
With a copy of the Sansa Device Recovery application installed on a PC,
you can connect your to the device via the USB cable to the PC, and
restore the device software to an uncorrupted state. However, all of your
subscription settings and content will be removed from the device.
http://www.sandisk.com/Retail/Default.aspx?CatID=1532

or google the sansa connect recovery tool

Mar 06, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

Sandisk will not respond


Take it back to the store and trade it for a new one it took me 5 before I found a good one in the bunch...Sorry I know loading all your favorite stuff is time consuming.

Jan 06, 2008 | SanDisk Sansa e260 MP3 Player

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