Question about Acer Aspire 5720 6497 Laptop

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No sound when playing DVD

This is the 2nd laptop in 2 days with the exact same fault.
All other sound systems work just not with any DVD. Says Error - Audio format is not supported by the current application. Please launch %s in MCE.
Tried with pre-recorded and home made DVD.
CD's and memory cards all produce sound - please help!!!!! I have the exact same problem. I have an acer 5735 laptop with windows vista basic built in. Everything is fine until I try to play my wedding DVD which is Home made. The picture is perfect but I get no sound and this message

error
audio format is not supported by current application.please launch %s in MCE

Someone said I need to pay and upgrade to vista premium but this seems a little unfair as it isn't cheap.

I had XP on my PC and everything worked.

Posted by on

  • KDLo Feb 02, 2009

    Thanks will try tomorrow but have also found that the acer has an arcade inbuilt, I thought this was for games but seems to also play the DVD, doesn't have many features but plays ok, and with sound.

  • Anonymous Feb 15, 2009

    There is no audio when I attempt to play DVDs. I have an Acer Aspire 4330.

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  • Acer Master
  • 4,806 Answers

Hi there
Update the audio codecs from here:

http://www.free-codecs.com/download/codec.htm

install the codecs then try to play your DVD, if you still have no sound reboot the PC and try again, if still no luck please post back

Thanks for using Fixya

Posted on Feb 01, 2009

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