I also got the fringe on an area rug in the beater bar of my Dyson upright and now it won't turn. I removed the soleplate, checked the belt. Everything there is ok. The clutch is not engaging. What is the next step?
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Re: Beater Bar/Brush Won't Turn
Sometimes dust,lint and thread can work its way into the bearings on both ends,take the beater bar out and see if you can turn it in your hand,if it doesn'tinspect the ends and clean them.Use what ever you can find to pull out the threads.Or take it outside and hose it off.
It might have tripped the safety switch when it picked up the fringe. Mine did this on a strap.
To reset the switch--recline the handle as usual, push the red start button, then push the grey beater bar button. The bar should engage when the grey button is pushed. If not, there is probably a larger problem. Hope this helps.
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As with many Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. To reset your machine, please follow the steps shown in our video guide:
Checking the cleaner head for any obstructions, and removing any threads or hair from the brush bar and end caps, should resolve the issue. However if you would like further assistance from our experts after giving this a try, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there! Some vacuums do not come with the feature that automatically shuts the brushes off when in the upright position.. If your unit is like this, be sure to put the vacuum on the highest setting when using the hose. Also, because the brush-roll continues to spin, avoid tipping cleaner or setting it on furniture, fringed area rugs, or carpeted stairs during tool use. Hope this was helpful!
Turn the machine upside-down and see if you can turn the beater/brush bar with your hand. You should see the brush turning and feel the resistance from the motor. The brush/beater bar may be binding, and what you are smelling is the motor shaft spinning against the rubber belt. You can remove the base plate and check the brush/beater bar with the belt disconnected. If the brush/beater bar is difficult to turn, you need to remove the brush/beater bar and clean the bearings at each end, Remove any threads that are wound around the beater bar ends so that the bearings roll easily and smoothly. Check to see that your machine is not set too low for the surface that you are bacuuming. While you have the belt disconnected, check thi inside surface to see if the motor shaft has been spinning against the belt, you'll see the damage to the inside circumfrence of the belt.
he first check is to ensure that the brush control dial is set to the correct centre position when the machnie is locked upright. When you release the head the dial should move forward to the on position and the brush bar should start turning.
We would also recommend checking the brush bar and soleplate
area and removing any blockages or hairs/threads that are wrapped around
the brush bar.
Full details on these checks can be found in our Support section online
If you still require help with your machine, please do not hesitate to contact our Helpline on 1866MYDYSON.
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
The beater bar will turn itself off if something became lodged in the brushbar area - it turns itself off so that it doesn't cause any further damage. If this is the case, recline the machine, turn it on and press the gray button next to the red power button. This is the brushbar's ON/OFF switch. If that doesn't solve the problem, call the Dyson helpline for further assistance.
make sure the belt isnt tangled and the brush bar has to be seated into foot plate correctly before soleplate will fit,check the ends of the brush bar and you will either have 2 x little brush stumps on the ends and in which case there will be slots in the footplate so that the brush sits in correctly or you will have a brushbar that has small grooves on the ends and to which sits in footplate.simply turn brushbar by hand until brushbar sits into foot plate correctly then attach soleplate by putting front end in 1st then lock it. if photos are required for furtehr help please email me at email@example.com
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.