Question about PC Desktops

1 Answer

Desktop hp Product Number P6402A

My computor hios been infected. My security system hasn't been able to clear it.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 42 Answers

Step 1: Find the current BIOS version number

  1. Turn ON your pc. When the first screen appears, press F1 to enter the BIOS Setup. On certain Compaq Presario PCs (prior to 2002) press the F10 key at the logo screen to enter setup.
  2. The BIOS revision number is listed on the Main menu. Write down the current BIOS version that is listed.
  3. To exit the BIOS setup screen, press F10 , select Yes , and then press the Enter key.

Step 2: Check the Drivers and Downloads page for BIOS or ROM updates

  1. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareRedirector?lc=en&dlc=en&cc=us&product=67009&docname=c00007682 enter the model of the PC (for example, Presario 5002US or Pavilion a518d), and click the download button.
  2. Click the link for the PC Operating System (like Windows XP).
  3. Try to find the BIOS update listed under the heading, BIOS , BIOS- System , or RomPaq.
    NOTE: The term "Rompaq" refers to BIOS updates for Compaq Presario PCs prior to 2002.
  • If a BIOS update is not listed, HP does not have a BIOS update posted for your PC at this time.
  • If there are several BIOS updates available for different motherboard names, you need to find out what motherboard is installed in your PC. This can be done by turning off the power to the PC, removing the side panel, and reading the name that is printed on the motherboard. The name of your motherboard should match or be similar to the name of the download link.
  • If a BIOS update is listed, proceed to the next step to download and install the BIOS update.
Step 3: Download and install the BIOS update

  1. Click the download link. The instructions for downloading and installing BIOS updates vary.
  • For most PCs with Windows XP, download the file, open it and follow the on-screen instructions.
  • For many PCs before Windows XP, save the downloaded file to the hard drive, insert a formatted disk, open the downloaded file to copy the BIOS files to the disk, and then restart the computer with the disk still in the drive.
  • The instructions on the download page may be different so carefully read and follow the instructions on the download page and in the installation setup screens.
  1. If a 251 or CMOS Checksum error occurs after installing the BIOS update, perform the following steps:
  2. Restart the PC and enter the BIOS screen by pressing the F1 or F10 key at the first screen.
  3. Press the F5 key to load the default BIOS configuration.
  4. Select YES by using the arrow keys, and then press Enter .
  5. Press the F10 key to save the settings and exit.
  6. Select YES by using the arrow keys, and then press Enter .
    When the BIOS update is complete, the new BIOS revision number is updated on the Main BIOS screen.
Please rate this solution. Thank you.

Posted on Feb 02, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

/I have a refurbished HP L1710 desktop computer. Every thing works except for the two ports where I would insert memory cards. Is this fixable? How difficult or expensive would it be


Could you look on your tower and get the correct model information please? The model you listed is a monitor model number only and has no settings for is. You can use this site as reference: How Do Find My Model Number or Product Number

More than likely it is simply a driver that is missing, you can go into the System Properties by right-clicking on the Computer icon (either on the desktop or in the Start menu) and selecting properties, then go to the Device manager link at the upper left hand corner. Once this pops up a window, scroll down through the list and see if there is anything with a yellow triangle and exclamation point in it, this will be a device with either a bad or missing driver. You should be able to go to HP's website, plop in your model number and look for Support or Drivers and you should be able to download and install the driver from there. do not go to one of these third-party driver places unless you know what your doing as you may get an infected file there. If you need further help, post it.

Sep 22, 2014 | HP PC Desktops

1 Answer

Eternet drivers for hp 085ch


HP/Compaq (Computers and Laptops, Printers)

Compaq was formerly an independent company, but has been taken over by Hewlett-Packard, so please via their website to download drivers for HP/Compaq devices. Fortunately, since clear and easy to use.

http://www8.hp.com/us/en/support-drivers.html

Here is how you find the product number:

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c00033108&lc=en

On a desktop pc the number is placed somewhere on the machine.

When you find your pc, please select your windows system.

Good luck

Oct 08, 2011 | HP Compaq d530 SFF PC Desktop

2 Answers

Responding very slowly. I recently installed Defender Pro.


This is because Defender Pro is a malware - a scareware to be more precise = a program that scares you with false claims of infections on your pc so you buy it while itself is a trojan (a virus that gives control the total control over your pc over to other criminals). 
Since by now the damage is extensive and almost impossible to overcome the best solution for you is to reinstall Windows and this time install immediately a good antivirus like Avast.

Jun 08, 2010 | HP Pavilion a656x PC Desktop

2 Answers

Computer freezes must unplug to restart, what can I do?


The first thing I would do is check for Malware.
This type of infection causes computer slowness, freezing and sometimes rebooting.
You can get a Malware scanner for this from this link.
Download install and scan your PC. Follow the suggested removal for ay infections you find.

Mar 29, 2010 | HP Compaq Presario SR1215CL (82916052980)...

1 Answer

Extended warranty for a new Pavillion dv7-1157cl lap top computor


Here si you HP suppoort website. I am sure if the extenende warrenity questions is not answered in the FAQ sectin that you can easily contact them and ask if it is availble for you product.
http://h10025.www1.hp.com/ewfrf/wc/product?product=3802969&lc=en&cc=us&dlc=en&submit.y=6&submit.x=6〈=en&cc=us

Jan 06, 2009 | HP PC Desktops

1 Answer

Can i use norton security 2008 on onother computor in the same house


if you have registered the product then no because it will not update, why would want to use such a memory hungry application anyway? norton takes over your pc and becomes a pain!
Try AVG8 Free, its one of the best antivirus and internet protection software out there and it doesn't eat the system memory

Nov 16, 2008 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

529 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...