Question about Microsoft Xbox 360 Console

1 Answer

Death of X box console purchased 30.1.08

Xbox was purchased on 30.1.08. Today the green switch turned red and it will no longer work. The details are as follows: Date of manufacture: 1.11.07 Serial number: 421861674405. Product ID:91938541421861674405. As it is 2 days over 1 year since it was purchased, we wondered if there was any help we could get. The item was purchased from Argos - we no longer have a receipt, sadly but on my bank records I paid for the item with a cheque on 30.1.09 and gave it as a present to my son the following day.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 15 Answers

Carollesly, you can send the xbox away and get a brand new Xbox 360 console in exchange. All you have to do is pay for the postage. Contact the following numbers and they should be able to give you all the help you need!

Here are the Telephone details,
0800 587 1102
or +44 20 7365 9792 from a mobile phone
Hearing Impaired (TTY device):
0800 587 1103


If this is of no help all i can recommend to you is to go onto 'google' and type this in "Xbox 360 contact". Then it will come up first result 'Contact us' then click on that.

May i also add a bit of helpful advice to either you or your son, about once a month just clean the console with the hoover to get rid of dust build up and to have the console somewhere where it isn't hot as that can cause the 'Red ring of death' which your sons console has experienced.

Best of luck,
Ben

Posted on Feb 02, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Help?!?!?! I just bought an original Xbox console (halo special edition) I've turned it on for the first time as I got it today however when I press the power button it glows red for a second then goes...


The red light of death is a common problem with Xbox, if it stays red you would have a problem, there is a known cooling problem with the internal workings with the Xbox I suggest you get a cooling fan that clips onto the Xbox and plugs into the USB socket it is available on E bay an costs around fourteen pounds. Make sure your Xbox is properly ventilated.

Jul 29, 2014 | Video Game Consoles

4 Answers

My son's x box has 3 red lights on the circle and won't switch on


Refer to this thread for the xbox 360 "red ring" problems. http://forum.teamxbox.com/showthread.php?t=472553

Mar 07, 2011 | Microsoft Xbox 360 Console

1 Answer

Green flashing light then full red ring of death


My Xbox 360 Do a Red light of Death
26ab8aa.jpg


NOTE: If you are getting the three red lights and you have not opened your console by all means call Microsoft first at 1-800-4MY-XBOX this will get you in touch with customer support.
For the rest of us who have opened their console for one of many reasons like adding a suped-up case or even a well overdue cleaning for that matter, there is a viable solution; the "x-clamp fix".
For most consoles only the GPU x-clamp needs to be replaced, but some also require the processor clamp be replaced as well. For this tutorial we will be doing both clamps at the same time. We suggest you do both right away since even if yours does not require the processor clamp replacement it will not hurt to do it and it only takes slightly longer to complete the fix.

Jul 07, 2010 | Microsoft Xbox 360 Console

3 Answers

The colours have faded/leeched on my console. In fact, the red now shows as blue. I also have an intermittent 'E74' caption. Any suggestions???


Zoiks, E74 error is kind of like getting the red ring of death. In fact, if you have purchased your xbox within the last 3 years microsoft will warranty it for you.

From what you say of your symptoms, a likely culprit is the AV cable, the one from your console to the tv. Try replacing that. If that doesnt fix it then it will be much more involved.

Jan 11, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 wont start up, the light on the power box is green and there is no red circle of death , it just wont start up :*(


well if your 360 green light is on and the green light is on the battery box your AV cable is broken a new one is 10 to 15 dollars or if you have a old tv you might have the tv switch set on HDTV or if you have a HDTV it might be set on tv. i hope this helps your problem.

Dec 24, 2009 | Microsoft Xbox 360 Console

1 Answer

3 red lights appear - XBOX


Your console is most likely in need of repair.

The 3 Red Lights (known as the red ring of death) is caused when the unit overheats, and burns out some integral parts on the motherboard.

Call Microsoft, if your Xbox is less than 3 years old, they'll set you up with an exchange. It'll take 4 weeks, and you'll have to pay for shipping your broken Xbox, but it'll get fixed.

As far as I know, there's no way to permanently repair the Red ring of death yourself.

Apr 10, 2009 | Microsoft Xbox 360 Elite Console

6 Answers

3 red lights and one green one in the middle HELP


how can i fix this ring of death it will not let me play the game

Jul 31, 2008 | Microsoft Xbox 360 Console

1 Answer

Four solid red lights 360 xbox.


Unfortunately, I have to say you have the red ring of death, you only have one solution to this problem you are going to have to call Microsoft and have them send you the mailing box and wait about 3 to 6 weeks to get another Xbox.I have to say that you will not get the same xbox back but you will get one that is fixed. If you have purchased online content your s**t out of luck as you will no longer have access to any of this content. They are currently still working on this issue but don't have a solution to that problem. Yes, it sucks but you don't have to pay anything.

Jun 02, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

34 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Jonathon summesfield

Level 2 Expert

284 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...