Question about Inter-Tel ECX 2000 Telephone (618.5020)

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Cannot get voicemails with Inter-col ECX 2000.

Hello I have a ECX 2000 phone system from Inter-Col and cannot figure out how to get the voice mail set up so that my costumers can leave messages.

Thank You,
Alex Arantes

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  • 201 Answers

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?

Posted on Sep 28, 2007

  • 1 Answer

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

vandata1

Posted on Mar 11, 2010

  • 1 Answer

SOURCE: voice mail not working

When someone is calling my direct line, the phone never goes into my voicemail. How do I fix this?

Posted on Aug 06, 2010

elix0411
  • 3530 Answers

SOURCE: How do I turn off

Welcome to Fixya
Please refer to the procedure below:

  • Press the Scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Choose "Forward On No Answer"
Thank you for using Fixya!

Posted on Jun 17, 2011

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