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You only hit hook to hear the dial tone or use the machine like a speaker phone. To send a fax you press fax start. If you can't hear a dial tone when you press hook, there is something wrong with the phone line connection, or it's plugged in to the wrong plug on the machine. The phone line goes into the one marked with an L, the other with the pic. of a phone is for an additional telephone.
The fax software on your computer should let you enter multiple numbers to fax to. Scan the document to an image file on your computer. The computer will store the image and will dial each number and send the document.