Question about Microsoft Xbox 360 Console

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Purchased xbox 360 in dec 08

Head phones stopped working 6 wks after purchase have the warranty

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The headphones will not be covered in the warranty, however they are the cheapest thing to replace. They can be found at any department store or game store for as little as $14.00. In the mean time you can use any cell phone headset that uses a 2.5mm plug.

Posted on Feb 02, 2009

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Assistance by phone seven days a week. 1-800-4MY-XBOX
International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102
Hours of operation (every day):
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

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1-800-4MY-XBOX
International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102
Hours of operation (every day):
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It's possible that the unit you have was sold once to someone else, then returned to the store and re-sold to you. If that's the case, Microsoft will say the warranty started the day it was sold the first time (even if the first owner never opened the box), since they get information from the retailer when they scan the serial number on the box at the time of sale. Also, I'm afraid it doesn't matter when the defect occured--what matters is when you call them; so screenshots etc. won't be a help in this case.

Try calling Microsoft again, but ask for a supervisor. Be polite, but insistent. Saying, "I know that your system says my warranty is expired, but I'd like to speak with your supervisor about that," might work. If they try a line like "but my manager will say the same thing," then respond with "I'm sure that might be true, but I'd still like to have him or her say it directly to me." Try to convince them to allow you to fax them a copy of the receipt with the accurate purchase date. If you can convince them that they're wrong, they'll probably make an exception to allow you to return it even though it's now well into December.

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