Question about George Foreman G5 Indoor Grill
We are getting NO response from the George Foreman site ( firstname.lastname@example.org )
I have a Model GRP90W 120 volt grill. When the machine is plugged in to a wall outlet, but not heating, the metal part of the handle and other bare metal parts are charged with 76.4 volts as measured by a voltmeter. If I touch a grounded appliance like my microwave, toaster, or anything that is grounded, and the metal part of the handle, I receive a shock. When elements are actually heating, the voltage to the handle is only 37.9 volts which means I get less of a shock when I touch something else.
I have had the wiring in the house checked and it is O.K. The wall outlet has the 120 volt line voltage on the narrow opening side of the wall outlet and the wide side of the wall outlet is neutral, as it should be. It appears wiring in the grill is reversed.
What are my options other than being sure to wear rubber soled shoes and not touch anything metal when operating my grill?
You clearly have a defective unit (not the kind of "hot" you want), and I'd recommend going to the customer service number below and getting a new unit. I've called them, it takes awhile to get through, but they did try to help. The automated phone attendant will also offer an email address you can use for priority service (24-hour response if I recall).
It shouldn't matter if you're in-warranty or not, what they sold you is downright hazardous. Call them on it. If they don't want to cooperate, see my note below.
And click on "George Foreman" (lower-right portion of the page), it redirects you to a secure webpage where you can register.
Part of the page reads:
"Call toll-free or visit our websites for assistance if you need more help.
Parts & Accessories:
Phone: 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET)
Service: 1-800-231-9786 (Monday-Friday, 8:30 a.m. to 8:00 a.m., ET)"
If for some reason they don't want to help, it's time to contact the consumer protection division of your state attorney-general's office and "light 'em up" (Salton, Inc) for putting out a defective (and potentially dangerous) product on the public.
If I can be of further assistance, or if you have questions, please let me know before rating me.
If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.
Thanks for using Fixya.com,
Posted on Feb 07, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 30, 2016 | George Foreman G5 Indoor Grill
Sep 16, 2009 | George Foreman Kitchen Appliances - Others
Aug 12, 2009 | George Foreman Kitchen Appliances - Others
Apr 21, 2009 | George Foreman GR26CB XL Indoor Grill
Dec 24, 2008 | Kitchen Appliances - Others
Dec 15, 2008 | George Foreman GR10AWHT Indoor Grill
Dec 15, 2008 | George Foreman GR55 Five Star Indoor Grill
Dec 12, 2008 | George Foreman GV5 Indoor Grill
Nov 10, 2008 | George Foreman GV5 Indoor Grill
136 people viewed this question
Usually answered in minutes!