Question about George Foreman G5 Indoor Grill

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Hot Grill! Wired incorrectly

We are getting NO response from the George Foreman site ( customerservice@georgeforemancooking.com )

I have a Model GRP90W 120 volt grill. When the machine is plugged in to a wall outlet, but not heating, the metal part of the handle and other bare metal parts are charged with 76.4 volts as measured by a voltmeter. If I touch a grounded appliance like my microwave, toaster, or anything that is grounded, and the metal part of the handle, I receive a shock. When elements are actually heating, the voltage to the handle is only 37.9 volts which means I get less of a shock when I touch something else.

I have had the wiring in the house checked and it is O.K. The wall outlet has the 120 volt line voltage on the narrow opening side of the wall outlet and the wide side of the wall outlet is neutral, as it should be. It appears wiring in the grill is reversed.

What are my options other than being sure to wear rubber soled shoes and not touch anything metal when operating my grill?

Haney

Posted by on

  • george1991 Feb 09, 2009

    my unit has also begun to give shocks and not heat. As it is 3 years old, Applica said to throw it away and buy a new one. Applica does not provide replacement parts,schematics or other help, no matter if you are a DYI type or an appliance repair shop. Applica did offer me a special price as they value me as a customer. They will ship me a new unit for $171 (includes shipping). You kidding me? It's 90.91 at target.



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Hi Haney,

You clearly have a defective unit (not the kind of "hot" you want), and I'd recommend going to the customer service number below and getting a new unit. I've called them, it takes awhile to get through, but they did try to help. The automated phone attendant will also offer an email address you can use for priority service (24-hour response if I recall).

It shouldn't matter if you're in-warranty or not, what they sold you is downright hazardous. Call them on it. If they don't want to cooperate, see my note below.

Go to

http://prc.prodregister.com/prodprotect/applica/

And click on "George Foreman" (lower-right portion of the page), it redirects you to a secure webpage where you can register.

https://secure.prodregister.com/prodprotect/applica/gf.shtml

Part of the page reads:
"Call toll-free or visit our websites for assistance if you need more help.

Parts & Accessories:
Phone: 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET)

Product Warranty:
Service: 1-800-231-9786 (Monday-Friday, 8:30 a.m. to 8:00 a.m., ET)"

If for some reason they don't want to help, it's time to contact the consumer protection division of your state attorney-general's office and "light 'em up" (Salton, Inc) for putting out a defective (and potentially dangerous) product on the public.

If I can be of further assistance, or if you have questions, please let me know before rating me.

If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.

Thanks for using Fixya.com,

Jon

Posted on Feb 07, 2009

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Phone Number: 800-231-9786
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Email: customerservice@georgeforemancooking.com
Parts and AccessoriesFor parts and accessories for your household appliance, please visit our partner, Fox International, or use the following.
Phone Number: 800-738-0245 (Monday-Friday, 8:30 AM to 8:00 PM, E.T.)
Email: customerservice@georgeforemancooking.com
Product RecallsFor issues or questions regarding your household appliance's warranty, please use the following.
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(Monday-Friday, 8:30 AM to 8:00 PM, E.T.)
Product Registration:http://www.prodprotect.com
Other questions, please call 800-231-9786.

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