Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport Hard Drive Malfunction

I have a WD 80 gb passport hard drive. A few days ago, my computer froze while it was connected and I had to do a hard restart. When I restarted the drive stopped working. The drive will not show up under my computer, however it does show up under the device manager and it says the drive is working properly. Also, when I plug the drive into the USB port it starts to run normally then makes a weird clicking sound. I was wondering if it is possible to recover any of the files from that hard drive.

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  • Sonny35 Apr 14, 2009

    Same problem as previous. WD Passport 80 GB working perfectly one day and then the next it does not. My dell laptop recognizes a device has been plugged in but you can't access it (does not show it), my work HP does the same thing and my home iMac recognizes and wants to format it!

    I get the same clicking sound as described with the blue light on.

    Can a repair place recover data with such problems?

  • jackybird9 May 10, 2009

    I have the same problem but my hard drive however does not show up under my computer nor in the device manager. When I plug the drive into
    the USB port it starts to run normally then makes a weird clicking
    sound and this pop up comes up with unknown device and that the device has malfunctioning, and windows doesn't recognise it. HELP PLEASE.

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  • 34 Answers

Unfortunately, you have probably lost all the files on the drive. It may be possible to take it to a PC Repair shop and have them run specialist software on it, although the clicking sound indicates a hardware failure, rather than software. You have my deepest apologies, but this does happen... although rarely.

Posted on Feb 03, 2009

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