Question about Visioneer OneTouch 8920 Flatbed Scanner

4 Answers

Visioneer onetouch 8920 scanner states it is locked. It is not.

I have tried to slide the lock/unlock switch under the front of the machine, it still states locked.I have a Visioneer one touch 8920 scanner which stopped working due to it claiming that the hardware lock was on, when it was not. So I bought a new one. Now the new scanner starts to scan, moves a few millimeters, then stops and a dialogue box appears. Asking:- "Please check that you have unlocked the scanner hardware ----------- click O.K. after you have unlocked the scanner." Even though the lock is not on this problem repaets itself and I cannot proceed beyond this point!

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Hi and welcome to FixYa,

Your description indicates that apparently the scanner thinks that it is locked (even if not). This would then possibly be:

  • faulty scanner (unlikely since same problem on the new);
  • power to the scanner. Check how the scanner receives power. If it is using a regulator or a power strip or a UPS, try directly to a wall outlet or another power source.
Post back updates. Good luck and thank you for using FixYa.

Posted on Feb 01, 2009

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This is not a one answer Fix it, but go here -

http://support.visioneer.com/KnowledgeBase/Articles/VIS1377%20-%20Internal%20Hardware%20Fault.asp

and here -

http://support.visioneer.com/KnowledgeBase/Articles/VIS1410%20-%20Error%20The%20Current%20Configuration%20is%20Locked.asp

for how to resolve this problem. Let me know if it does or doesn't work. I will help you more if it doesn't.

Posted on Feb 01, 2009

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Welcome to Fixya! Have you tried Unlocking the Scanner and then Disconnecting all of the Cables and Power, Uninstalling and Reinstalling the Software, Reboot PC, Plug all Cables and Power Back in and Run Set up in the Software. Sometimes this will reset the Problem. Please Rate My Response! Thanks!

Posted on Feb 01, 2009

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I would unistall the software for the scanner and take it back to the store and get another one to see if it wont work better. or get a different kind of scanner

Posted on Feb 01, 2009

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1 Answer

Scanner will not scan, says it is in locked position.


The locking tab protects the scanner's scan head by holding it securely in position. Lock the scanner when transporting it from one location to another, but always remember to unlock it before scanning. The scanner will not scan when locked

Looking the bottom, upside-down, with the back/bottom (power cord side) down. The lock is in the upper right corner. It is a slide style tab. Move up to unlock the bed.
Look on the users installation guide page 7 for illustration.
Need the guide, just ask.
Please let me know if this answers your question. OK
J

Thanks for using FixYa - a 4 THUMBS rating and POSITIVE Comment is really appreciated for the FREE answering of your question.

Feb 18, 2011 | Visioneer OneTouch 8920 Flatbed Scanner

2 Answers

'Unlock the hardware lock' message


Does the scanning carriage move at all when the scanner is starting up? If not, then it might have stuck and needs to be moved back and forth a couple of times manually to loosen in, with the power not applied of course, and for that you would have to remove the glass most probably.
Also observe if the belt that moves it is properly attached to the carriage, placed over the motor gear and the support gear at the other end.
Of course the motor itself might have failed, or it's control electronics.

Dec 19, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

How do I scan slides with the Visioneer 8920?


In the Twain window at the top is a dropdown menu where you can select 35mm slides. That gives you two choices of resolution at 1200 or at 2700 dpi, plus a custom setting option.

Apr 28, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Will not scan. Scanner hardware is unlockedl


I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Feb 23, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer onetouch 8920 scanner states it is locked. It is not.


I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Dec 30, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer one touch 8920


The scan motor is straining against somethinmg - so re do the lock/unlock routine and carefully examing the machine and the manual - usually in PDF on the software disk.

Oct 15, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Unlock code 10


read on another site, get a new power cord.

Mar 12, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer 8920


I have had this very problem with 2 of these scanners (8920) and finally figured out what happens is that the cheap chinese power supply loses power over time and then finally gives out. Before it fully gives out it doesn't have enough power to scan properly but will still turn the scanner on. Symptoms range from terrible scans with noise to the dreaded "scanner is locked" error. I got a new power supply from radioshack - 12 VDC at 1.5A (1500 MA) and it works like brand new! Make sure the power supply can deliver the full 1.5 A of the original! This is very important.

Jan 22, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

2 Answers

Error message


Get another scanner. Check whether the lock has not been enabled at the bottom of the scanner. This has happened with me as well and a known Visioneer problem.

Sep 19, 2007 | Visioneer OneTouch 8920 Flatbed Scanner

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