Question about Gateway 6021GZ (RB6021GZ) PC Notebook

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The DVD tray doesn't close properly

I opened the tray up and am not sure what happened but now it won't close properly. It feels like I could shut it but would have to force it. What is the best way to diagnose what's wrong? Will I have to get a new dvd drive or is this one maybe just a little off the tracks or something? Is there an easy way to remove the drive? Thanks for reading!

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  • luke_mcwilli Feb 02, 2009

    yeah i ended up getting the manual online, taking the drive out, and removing the obstruction. thanks for the reply

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Check the drive and the drive bay for damaged like cracked plastics. Check for screws or obstructions that could prevent the drive from closing properly. Try to remove and reconnect the drive to your system. If issue remains, try another drive, if available, and see if it will close properly with your system. If so, you may have to get a new drive. For the steps in removing and replacing the drive, check the online manual for your system model on the manufacturer web site.

Posted on Feb 02, 2009

  • Rodie Feb 04, 2009

    glad you were able to address it. glad to help

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