Question about Toshiba 42HL167 42 in. LCD Television

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Magenta Color Turned on TV this am (Super Bowl Sunday) and the picture is PINK on every channel! We've referred to the owner's manual and have worked with all the color aspects of the TV. We did get rid of the magenta but now it's basically a B&W tv. HELP!

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  • laura5025 Feb 01, 2009

    We fixed! When in doubt, like your computer, just "re-boot!" (Removed our directtv card and re-inserted.)

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Here is something that may help from the toshiba.com website under your model number television. Q. Why are people on my screen green?
Models: 32HL17, 37HL17, 42HL17, 42HL167, 47HL167, 52HL167, 42HL167, 42LX177, 46LX177, 52LX177, 57LX177
REF:FAQLCD00107
If the problem is not the connections, try adjusting the tint on your television. A high tint setting will usually create a green
image on the screen where as a low tint will create a more red hue. In order to access your television's tint:
1. Press the “MENU” button on your remote control and use the LEFT or RIGHT arrow keys and select the
VIDEO menu.
2. Then use the UP and DOWN arrow keys to highlight PICTURE SETTINGS and press the "ENTER" button on
your remote.
3. Next use the UP and DOWN arrow keys to highlight TINT then use the LEFT or RIGHT arrow keys to adjust the
TINT. If the picture is too green the tint will need to be lowered.
4. Once you have adjusted the tint to your liking, use the DOWN arrow key to highlight DONE and press ENTER. The toshiba customer service telephone number is : 1-800-631-3811. I hope this helps you with your problem.

Posted on May 17, 2009

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I have an onn 42 inck flatscreen tv and since last night have lost all colour on screen,,,tried cable and scart all seem ok,,any ideas


Hi.

If the problem happens using different input and devices, then it is either the terminal circuit (input/output connectors) or the processing unit in main board. The terminals are unlikely the culprit if problem concerns different inputs.

I imagine that the picture is not properly B&W (gray-shades) but some kind of reddish, bluish or greenish picture as the LCD will process picture using RGB (red green blue) channels instead of CYMK (cyan yellow magenta black) like CRT TVs.

Test the TV using an external aerial. You will notice if the channels have the wrong color even from static.

Use different inputs, different cables and different devices. beware of SCART cables, the SCART contacts are very easy to break. A defective cable will loose picture. Better testing using AV cables and component cables. AV cables are red/white for sound and yellow for video. If the two-wired yellow cable does not work, then the TV is faulty.
Other test can be done using component cables. Component cables send the three red-green-blue signals on different cables, hence testing is simple. Test swapping cables and see if TV tone stays the same if color tone changes the problem were the cables. Test also using at least two different devices (e.g. one DVD player and one TV receiver or a playstation).

If you find that the TV is defective call the manufacturer at the number listed on manual. If the problem is that one or more RGB channels do not work the TV main controller board must be replaced.

Regards.

Ginko

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2)
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Sorry you wont get any help from Sanyo or Wallmart. Buy another TV repair people will take your money.

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I am a military spouse and our same tv did the same thing on Super Bowl Sunday 2009! We did everything we know to do: call the company, called the repair man, etc. There apparently isn't a solution to this that wouldn't cost more than the tv is worth. So I got an attorney to start a class action:

If you would like to be compensated for your TV please contact me @

Danimimozi@gmail.com


There are no fees or anything to do so.

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1 Answer

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a thousand or so people have experienced this problem! I am a military spouse and our same tv did the same thing on Super Bowl Sunday 2009! We did everything we know to do: call the company, called the repair man, etc. There apparently isn't a solution to this that wouldn't cost more than the tv is worth. So I got an attorney to start a class action:

If you would like to be compensated for your TV please contact me @

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Picture settings



Colorimetre HCFR software
AVC HD 709 calibration disk
Spyder2 colorimeter (I know most prefer the Eye-One meters, but the Spyder2 was available from my job at no cost)

Here are the settings:

PS3 Blu-Ray player

Output Format (HDMI): Y Pb/Cb Pr/Cr (important!!! NOT RGB output)
BD 1080p 24hz Output (HDMI): On (this TV can reproduce video at 48hz for accurate 2:2 pulldown)
Y Pb/Cb Pr/Cr Super White (HDMI): On (not sure if this matters)

42LG50 Settings

Aspect Ratio: Set By Program (Personal Preference)
Picture Mode: Expert 1
Backlight: 50 (Personal Preference)
Contrast: 54
Brightness: 54
Sharpness: 40 (Personal Preference)
Color: 50
Tint: 0

Fresh Contrast: Off
Noise Reduction: Off
Gamma: Medium
Black Level: Low
Real Cinema: On

White Balance: Warm
Method: 10 Point IRE

10 (-3,8,-16)
20 (15,24,-21)
30 (20,36,-22)
40 (3,19,-40)
50 (8,34,-41)
60 (10,50,-20)
70 (-5,50,-8)
80 (-16,50,18
90 (-14,50,30)
100 (-22,38,21)

Red Color: -3
Red Tint: 0
Green Color: 10
Green Tint: 0
Blue Color: 14
Blue Tint: 0
Yellow Color: 0
Yellow Tint: 1
Cyan Color: -11
Cyan Tint: 0
Magenta Color: 0
Magenta Tint: -2

Take time to get used to the settings, you may think the screen looks dull at first. The truth is most people have way too much contrast on their TVs.
These settings will also work for Cable or Dish hookups, in which case you may change the Noise Reduction option to Medium to reduce signal noise.

OR....

2POINT IRE

Backlight: 65
Contrast: 55
Brightness: 45
Sharpness: 50
Color: 45
Tint: 0

Fresh Contrast: Off
Noise Reduction: Off
Gamma: Medium
Black Level: Low
Real Cinema: On

White Balance: Warm
Method: 2 Point

Red Color: 3
Red Tint: 0
Green Color: 9
Green Tint: 2
Blue Color: -1
Blue Tint: 0
Yellow Color: 6
Yellow Tint: 5
Cyan Color: -1
Cyan Tint: 1
Magenta Color: 2
Magenta Tint: -1

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1 Answer

Sanyo DP42746


I am a military spouse and our same tv did the same thing on Super Bowl Sunday 2009! We did everything we know to do: call the company, called the repair man, etc. There apparently isn't a solution to this that wouldn't cost more than the tv is worth. So I got an attorney to start a class action:

If you would like to be compensated for your TV please contact me @

Danimimozi@gmail.com

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