Question about HP Photosmart R817 Digital Camera

4 Answers

Camera locked up

Somehow, the camera is locked up. It seems that the lens is part way out and will not go to home position. I thought it was just an extremely low battery, so I bought a new battery. Same result. When you fire it up, the HP screen comes up and then it immediately turns itself off again. I have tried resetting the camera with the little button, but no dice. Any ideas?

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  • Anonymous Jul 01, 2008

    I have exact same problem ... lens locked up half way open , and when power is turned on .. soon will shutt off again .... any solution or is it best to buy new camara?? PLEASE REPLY , i really liked this camara very much PLUS i have all accessories for it! What a waste!

  • Anonymous Jul 07, 2008

    I have the same problem the lens is out and will not retract and when you try to power up the camera it shuts down. I tried turning the out lens ring like mentioned in an early post, but no luck.

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Having had the same problem and out of warranty so not worth paying for repair, I actually forced the stuck lens back into the camera as I thought i may have to trash it anyway and it worked!!

Posted on Aug 26, 2008

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I have the same problem but instead of being out it turned to be in, and when I turned it on , it goes like the lens had some thing in it's way so it stop. any solution !!

Posted on Jul 13, 2008

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I had exactly the same problem. It seems it can happen if the camera tries to open the lens when inside the case. The solution in my case was to grab the outermost metal ring of the lens and twist it clockwise (gently but with enough force). I heard a snap sound as the lens clicks into place and after this the camera started working.

Posted on Oct 30, 2007

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Lens motor shot? Checkout the customer support at HP However if it is out of warranty I guess you will find the price of a repair is well on the way to the next camera

Posted on Aug 01, 2007

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