Push the button in on the top of the handle, as if you are adjusting the height of the handle. At the same time, push the button where the handle goes in and keep pushing the handle. The pushchair should start to collapse. There's a catch on the right hand side near the front that keeps it folded together.
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from wat i can remember about these,there is a button on the handles or near the handles,press these in and push down wards,ther should be a grey handle near the basket part ,pull this up,and push down the handles,it is a slide motion,shud be folded now,regards carolne
Ya you can contact britax directly and they will be able to help you. Or if you live in London there is a company called buggy pitstop that does repairs and cleaning on all different brands of pushchairs, they are very good.
Although I cannot locate the instructions in an electronic format, looking at the image I would suggest that it may be the following:
Down the right-hand back leg of the stroller, there is a horizontal peg sticking out, push this down with your foot, this will then allow the pram to be pushed forward (away from you) and then folded. You should have a locking device on this to keep it closed. If the locking device is on now (an it's already folded) don't force it as you will break it.
I would ALWAYS recommend that you contact the supplier for advise also.
If you go to a local baby shop and ask them to take a look this will help, although I seem to remember that this folds and opens very similar to the Maclaren Techno XT.